Permanent
Location: London
Hours: Full time, 4 on, 4 off, 42 hours a week
Pay: £20 per hour
The London Museum is one of the UK's most celebrated cultural institutions - home to world-class collections and welcoming visitors from across the globe. Behind every unforgettable visit is a dedicated security team ensuring a safe, secure, and welcoming environment for all.
We are now looking for an exceptional Duty Security Manager to take operational command and lead security delivery on shift. This is a high-impact leadership role where professionalism, decisive thinking, and exceptional customer service come together to protect people, collections, and reputation within a dynamic, world-class setting.
This is more than a security role - it's a chance to lead at the forefront of a globally respected institution where no two days are the same. You'll play a critical role in protecting history, shaping visitor experiences, and leading teams to deliver excellence every day.
If you're a confident leader with a passion for safety, service, and operational excellence, this is your opportunity to be part of something truly special.
About the Role:You will be:
Lead all security operations across the Museum estate during your assigned shift
Act as the senior incident manager, coordinating responses to emergencies, evacuations, and disruptions
Provide clear leadership and direction to Supervisors, Control Room teams, and frontline officers
Ensure all areas are effectively resourced, supervised, and operating to the highest standards
Maintain full oversight of operational risks, security threats, and service delivery performance
Promote a safe, welcoming, and inclusive environment aligned with visitor experience goals
Oversee the protection of collections, exhibitions, archives, and high-value assets
Manage escalated incidents, visitor concerns, and stakeholder issues with professionalism and care
Lead post-incident reviews, ensuring lessons learned are captured and embedded
Drive compliance with SOPs, assignment instructions, health & safety standards, and contractual requirements
Why Join Us?
Annual leave entitlement of 5.6 weeks
Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing - Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents.
Financial support
Discounts on hundreds of retail sites
Progression opportunities - many of our team go on to senior and site management roles
A welcoming, respectful team culture
Uniform and full induction provided
Cycle to Work scheme
What we are looking for:
Valid SIA Door Supervisor Licence
Proven experience in a Security Manager, Duty Manager, or similar leadership role
Strong experience managing large operational teams in a customer-facing environment
Demonstrated ability to lead during incidents, emergencies, and high-pressure situations
Excellent communication skills, both written and verbal, across all levels
Strong knowledge of health & safety legislation and risk management principles
Experience managing employee performance, attendance, and conduct issues
Ability to carry out investigations, fact-finding, and formal interviews
Commercial awareness with an understanding of service delivery within a contract environment
Calm, confident, and decisive leadership style with the ability to inspire and influence others
Desirable (but not essential)
Experience within a museum, heritage, or visitor attraction environment
CCTV Licence and/or formal leadership qualification
Knowledge of exhibition security, object protection, or cultural property safety
Experience managing high-profile events or VIP visits
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
