Vivisol UK are looking for an Technical Service & Support Lead to join a dynamic ad efficient team to deliver specialist knowledge and support as part of our IT support & service team, including desktop applications, telephony, cloud solutions, Google Suite, Microsoft technologies and various hardware platforms including network devices.
We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme, enhanced maternity and paternity leave, yearly bonus scheme, as well as a salary of £45,000.00.
Location: Crawley (4 days a week in the office)
Hours: 37.5-hour week - Monday to Friday 9am to 5pm
The successful candidate may need to be flexible to work weekends if required
Primary Duties & Areas of Responsibility:
- Delivering 1st, 2nd, and 3rd-level support for PCs, printers, mobile devices, tablets, laptops, and software applications.
- Leading the IT Helpdesk team by providing first-class service support in accordance with ITIL, ISO 27001, and IG SoC best practices.
- Evaluating and assigning service desk tickets to appropriate engineers while tracking and reporting on incidents to ensure resolution within SLAs.
- Providing users with current, effective, and reliable IT resources.
- Offering expertise relating to desktop hardware, applications, and operating systems to investigate and resolve technical queries.
- Installing, customizing, configuring, and maintaining IT end-user hardware and software.
- Assisting in the procurement and commissioning of new IT hardware and software assets.
- Liaising with third-party support vendors and internal users to ensure quality of service and minimize user downtime.
- Acting as a point of escalation for complex IT issues, providing both on-site and remote technical support.
- Serving as Incident Manager or handler during critical IT incidents to ensure swift recovery.
- Supporting the delivery of new systems as part of a project team and managing the release to production and ongoing support.
- Coordinating annual site audits at remote depot locations to ensure compliance and hardware integrity.
- Enhancing and improving service desk processes and procedures to proactively ensure the business receives high-quality IT support.
Experience
- Extensive 2nd and 3rd line support (essential)
- You can manage and motivate a team to get the best out the different disciplines available
- Good understanding of networking within a multi branch setup with central data centres
- In depth knowledge of Windows 10, Microsoft Office 365. Familiarity with iOS & Android
- Experience with various server configurations; Domain, File, Exchange, SQL servers.
- In-depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment.
- Good experience and understanding of building clients with modern imaging tools.
Who we are
Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team
"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.
Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com
Job Types: Full-time, Permanent
Pay: £45,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
Application question(s):
- Are you able to reliably commute to Crawley 4 days per week?
- Do you have the full right to work in the UK?
Work Location: In person
