Role Overview
We are seeking a dynamic, proactive individual to bridge the gap between our customers, suppliers, and internal operations. In this role, you will manage the end-to-end sales and operation cycle, build lasting customer relationships, and keep our supply chain moving smoothly. The ideal candidate thrives under pressure, shifts gears easily between office administration and hands-on store support, and works well both independently and as part of a team.
- Customer & Advisor Relations: Act as a trusted advisor, handling inbound/outbound communications, resolving inquiries professionally, and managing face-to-face trade counter sales and collections.
- Sales & Purchase Processing: Manage the end-to-end sales and operation cycle by accurately generating customer quotations and efficiently processing sales and purchase orders.
- Supply Chain & Order Tracking: Optimise fulfilment by updating internal systems with order acknowledgments and actively monitoring backorders to minimize delays.
- Warehouse & Logistics Support: Assist with store maintenance, including the receipting of incoming goods, general stock control, and hands-on picking and packing of orders when required.
- Data & Records Management: Maintain accurate, up-to-date documentation of all customer interactions, sales activities, and inventory records.
- Teamwork & Adaptability: Work effectively under pressure both independently and collaboratively within a supportive team environment.
What We Are Looking For
- Adaptability: Ability to work effectively under pressure, managing both desk-based administration and hands-on warehouse tasks.
- Team Player + Self-Starter: Proven ability to work independently with minimal supervision while remaining a supportive, reliable teammate.
- Attention to Detail: High accuracy in data entry (quotations, orders, and system updates) and strong communication skills.
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Sick pay
Experience:
- Customer support: 2 years (required)
- Sales: 1 year (required)
- Customer service: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 29/05/2026
