Operations Executive (Housekeeping)
About Us
Red Kite is a modern, boutique holiday home management company operating across the Cotswolds and surrounding areas. We currently manage 140+ homes and are on an ambitious journey to scale to 500+ by 2030, while maintaining consistently high guest review standards.
We are a fast-paced, ever-evolving startup. Things move quickly, priorities shift regularly, and we continually build and refine processes as we grow. If you thrive in a dynamic environment, enjoy solving complex problems and want to help build something special from the ground up, this is the place for you.
The Role
As Operations Executive (Housekeeping), you’ll help keep Red Kite’s housekeeping operation organised and running smoothly across our properties. You’ll be the link between our Senior Housekeepers, wider operations team and scheduling systems, making sure all housekeeping tasks are properly planned, covered and tracked.
You’ll manage the housekeeping inbox, schedule Senior Housekeepers, arrange cover when needed and keep Breezeway up to date so the team always has clear and accurate information.
You’ll also help maintain high standards across the portfolio by spotting gaps or recurring issues, keeping records organised and supporting with recruitment and onboarding when needed. It’s a hands-on, organised role that suits someone who enjoys keeping things moving and making sure nothing gets missed.
You’ll thrive in this role if you:
- Have excellent organisational and time-management skills
- Comfortable with picking up the phone, solving issues fast and being pro-active
- Communicate clearly and confidently, and can manage multiple moving parts at once
- Have experience with administration and scheduling or property operations tools, such as Breezeway or similar
- Stay calm under pressure and take a practical, solutions-focused approach when plans change at short notice
- Are comfortable working independently and remotely, while still enjoying being part of a collaborative team
- Have experience in property management, hospitality or housekeeping operations
- Are familiar with tools such as Breezeway, Slack, Notion and Google Workspace
Business Support
- Work 1 weekend per month (on average) which involves leading our Operations Support - Guest Experience, Housekeeping, Owner Support & Maintenance. As a small business, this is a shared responsibility between team members to ensure quality service 365 days a year.
Benefits
- Salary of £26,000 per annum
- 33 days holiday per year - bank holidays are not off as standard, though you can request these off. This is 25 days holiday + 8 days bank holidays in lieu
- Plus, an additional day off on your birthday (you should never have to work birthdays!)
- The best tech to do your best work - Apple MacBook Pro + £500 budget to set up a great working from home environment
- Company iPhone
- £500 annual airbnb credit
- Fully remote/hybrid with flexible working - ideally based a comfortable distance from the Cotswolds so we can get together as a team at least once or twice a month (2-3 hours drive max)
- An entrepreneurial and creative environment where great ideas are actively encouraged
- Opportunity to join an early stage business where your impact is felt every single day and grow as the business grows
Job Type: Full-time
Pay: £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Sick pay
- Work from home
Application question(s):
- What's your current notice period?
- Are you based within 3 hours of Cheltenham and happy to travel in 1 to 2 times a month?
- This position involves working approximately one weekend each month. Are you comfortable with this requirement?
- What skills or experience do you have that you believe will help you excel in this role?
Work Location: Remote
