Prevention Housing Officer x2
Ref: 175619-2
Salary: £38,220 p.a. plus benefits
37 hours per week
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
We're looking for an enthusiastic, compassionate and motivated Housing Officer – Prevention to join our Housing Prevention and Communities Team.
This is a rewarding opportunity to make a genuine difference by preventing tenancy breakdown and homelessness through early intervention, practical support and person-centred case management. Working with residents facing financial hardship, safeguarding concerns, hoarding behaviours or other complex circumstances, you'll help people sustain safe, secure and successful tenancies.
You'll manage a varied caseload, undertaking detailed assessments, developing tailored support plans and providing advice on budgeting, welfare benefits, debt management and financial inclusion. Working collaboratively with colleagues across Housing and with external statutory and voluntary organisations, you'll co-ordinate effective support that improves outcomes for residents.
The role involves regular home visits, risk assessments, safeguarding, partnership working and proactive intervention to resolve issues before they escalate. You'll also contribute to service improvements, maintain accurate case records and ensure all work reflects our strengths-based, trauma-informed approach.
We're looking for someone with:
- Experience of working directly with customers in a housing, support, advice or similar environment.
- Excellent communication, customer service and problem-solving skills.
- Experience of managing a varied caseload and working independently.
- An understanding of housing legislation, welfare benefits and tenancy sustainment, or the willingness to develop this knowledge.
- The ability to build positive relationships with residents, colleagues and partner agencies.
- Strong IT skills and the ability to maintain accurate records.
- A commitment to delivering excellent customer-focused services and improving outcomes for vulnerable residents.
You must be fluent in the English language (as required by Part 7 of the Immigration Act for the effective performance of a customer-facing role).
The ability to travel throughout the Borough is required. The successful candidate must hold a full UK driving licence, have access to a vehicle and appropriate business insurance.
The post is subject to an Enhanced Disclosure and Barring Service (DBS) check.
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
For further information about the role please contact Sharon Butchard, Prevention Housing Manager [email protected]
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 05 August 2026
Interview date: By Appointment
