Service Delivery Coordinator

Beeks Group
Renfrew

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Job details

2 days ago

Benefits

Company pension

Qualifications

Jira
ITIL Certification
Microsoft Excel
Procurement
ERP systems
Project coordination
Microsoft Office
Network infrastructure
ITIL
Organisational skills
IT
Business
Communication skills
Information Technology
PRINCE2 Certification

Full job description

About Beeks

Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybrid cloud experience.

Founded in 2011, Beeks Group is listed on the London Stock Exchange (LSE: BKS) and has enjoyed continued growth each year. Beeks Group now employs over 100 team members across the globe and have an international network of over thirty data centres.

The Role

The Service Delivery Coordinator ensures the seamless provisioning and operational readiness of infrastructure services across the Beeks estate. Acting as the primary operational interface between Sales, Engineering, Procurement, Finance, and customers, the role is accountable for end-to-end service order management, from initial order intake through to validated customer handover.

The role provides critical protection of revenue recognition timelines and customer satisfaction by proactively identifying delivery risks, maintaining accurate asset and capacity data, and coordinating the people, processes, and tooling needed to deliver consistently at pace across multiple concurrent workstreams.

Key Responsibilities:

Service Order & Deployment Management

Own the end-to-end lifecycle of Retail Service Orders (SOs), ensuring all operational steps are executed accurately, on schedule, and in line with agreed process.

Engage directly with customers to confirm requirements, delivery timelines, and acceptance criteria prior to deployment commencement.

Raise installation tickets inclusive of a technical Statement of Work (SOW) with Smart Hands or Data Centre teams as required, ensuring pre-deployment readiness checks are completed before work commences.

Coordinate hardware installation, upgrades, and environment configuration, collaborating with Service Delivery Engineers to prepare for customer handover.

Conduct and document post-deployment validation checks; ensure services are confirmed as delivered to specification before marking orders complete.

Support incident coordination where deployment-related issues impact customer environments; liaise with NOC and Engineering to ensure clean transition into operational support.

Infrastructure Capacity & Estate Management

Maintain accurate, real-time capacity data across the Beeks estate; track utilisation trends and escalate threshold breaches proactively.

Perform forward-looking capacity forecasting based on the live sales pipeline, flagging constraints to the Head of Projects and Sales with adequate lead time.

Provide data-driven recommendations for estate expansion or optimisation, supported by utilisation reporting.

Coordinate monthly cancellations with the NOC to ensure efficient capacity management and accurate estate records.

Procurement & Hardware Coordination

Translate upcoming deployment requirements into hardware procurement requests, specifying quantities, deadlines, and delivery addresses for the Procurement team.

Quality-check inbound shipments against purchase orders; escalate discrepancies or delivery failures that risk installation timelines.

Contribute to hardware demand forecasting by sharing pipeline visibility with Procurement in advance of confirmed orders.

Coordinate data centre installation schedules and confirm infrastructure readiness prior to hardware arrival on-site.

Licensing & Asset Management

Request, track, and manage software and platform licensing required to support customer services; ensure licence keys and configuration details are recorded within the relevant installation ticket.

Monitor licence renewals and initiate renewal processes with sufficient lead time to prevent service risk.

Maintain complete and audit-ready asset records in asset management platforms (including Asset and Nautobot), ensuring all deployment and configuration data is populated promptly and accurately.

Stakeholder & Customer Engagement

Act as the primary operational liaison between Sales and Service Delivery throughout the provisioning lifecycle, providing proactive status updates.

Ensure Sales, Finance, and senior stakeholders are informed of any risks to revenue recognition, delivery timelines, or customer commitments with sufficient notice to enable remediation.

Engage customers directly where clarification of requirements or delivery expectations is needed; represent Beeks professionally in all communications.

Facilitate regular service review touchpoints during active deployments, maintaining a single source of truth on order status.

Financial & Commercial Coordination

Notify Finance upon deployment completion to enable timely and accurate billing; validate billing details against the service order before submission.

Maintain deployment spend trackers in collaboration with Finance; flag budget variances or scope changes that affect deployment profitability.

Ensure operational processes consistently support accurate revenue recognition and avoid billing delays.

Continuous Improvement & Process Development

Identify recurring operational bottlenecks or failure patterns and propose process improvements with measurable outcomes.

Contribute to the development and maintenance of runbooks, playbooks, and operational procedure documentation.

Support automation initiatives that streamline provisioning workflows, ticket management, or reporting.

Share cross-functional knowledge to maintain operational continuity and support consistent delivery standards across the team.

Skills & Experience:

Technical Knowledge

Solid understanding of IT infrastructure concepts, hardware provisioning, and data centre operations.

Familiarity with network and server infrastructure environments, including the provisioning and configuration lifecycle.

Working knowledge of asset management platforms and infrastructure documentation tooling (experience with Nautobot advantageous).

Understanding of change management principles and ITIL-aligned service delivery practices.

Awareness of software licensing models and procurement coordination processes.

Professional Skills

Excellent written and verbal communication skills; able to produce clear, professional customer-facing documentation.

High attention to detail and strong organisational skills; capable of managing multiple concurrent priorities without losing accuracy.

Commercially aware, with an understanding of how operational delivery decisions affect billing, revenue recognition, and customer satisfaction.

Proactive risk identification — surfaces issues early and communicates them in context of business impact.

Resilient and calm under pressure in a fast-paced, deadline-driven operational environment.

Tools & Systems

Proficiency in ticketing and ITSM platforms (e.g. JIRA).

Experience with asset management or infrastructure inventory systems.

Competent in Microsoft Office Suite, particularly Excel for reporting and tracking purposes.

Familiarity with procurement or ERP systems advantageous.

Qualifications & Certifications

ITIL Foundation certification (desirable; training supported where not already held).

Degree in Information Technology, Business, or a related field (or equivalent practical experience).

Project coordination or service management certification advantageous (e.g. PRINCE2 Foundation, CompTIA Project+).

Benefits:

A competitive salary
Pension 6% employer contribution
Holidays – 33 days per year

Recruitment Process:

30 minute screening call.
~1hr interview.
Offer issued and start date agreed.

We are an Equal opportunity employer.

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