At Project Better Energy, we're on a mission to make renewable energy accessible to everyone. Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV and Project CÜRV. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.
We're currently looking for a Technical Support Advisor to join Project EV on a temporary contract for 4-5 weeks. In this role, you'll be the first point of contact for customers, delivering outstanding customer service and expert technical guidance to help customers get the very best from our market-leading products.
Why Project Better Energy?
- Salary of £26,436.80 (pro rata)
- Monday to Friday, 8:30am - 5:00pm
- 40 hours per week
- 25 days holiday plus bank holidays (pro rata)
Employee Benefits
- Employee Assistance Programme (EAP) – Confidential support for your wellbeing, including counselling and financial advice.
- MetLife GP24 – Medical support anytime, anywhere.
- Exclusive Discount Platform (PowerPerks) – Save on retail, travel, entertainment and more.
- Cycle to Work Scheme – Stay fit and reduce your carbon footprint while saving on a new bike.
- Learning Management System (LMS) – Access tools and training to support your career progression and personal development.
- Apprenticeship Programmes – Open to all employees looking to upskill or retrain, with tailored pathways to support long-term development.
- Pension Salary Exchange Scheme – Helping you save efficiently for the future.
- Daintree Wealth Management (1-2-1 Financial Guidance) – Support with budgeting, saving, pensions, investments and long-term planning.
- Enhanced Maternity Leave – Supporting you and your family through life's important moments.
- Free Eye Tests – Keeping your vision and health in focus.
- Private Healthcare – Option to access comprehensive health coverage for peace of mind (at the employee's own expense).
Day-to-Day Responsibilities
- Be the first point of contact for customers with technical queries.
- Apply product knowledge to quickly identify solutions for customers.
- Provide clear, step-by-step guidance to solve customer queries.
- Log and track all customer interactions in the CRM system.
- Escalate complex issues to engineers when needed.
- Work closely with other departments to enhance the customer journey.
- Report recurring issues and FAQs to the Technical Manager to improve processes.
- Deliver a high standard of customer service, ensuring queries are handled professionally and efficiently.
- Drive positive customer feedback across Trustpilot, Google and other platforms.
What Will You Bring?
- Experience in technical support, EV, electrical or networking roles is advantageous.
- Strong customer-facing experience.
- Hardworking, dedicated and motivated to succeed.
- Ability to stay calm, organised and focused under pressure.
- Confident multitasker, managing competing priorities effectively.
- Strong problem-solving skills with a proactive approach.
- Excellent communication skills, both verbal and written.
- A true team player who collaborates and supports colleagues.
- Eagerness to learn, develop and grow technical skills.
Additional Information
This position is being offered on a temporary 4-5 week contract to support current business requirements. There may be an opportunity for the role to become permanent following the contract period, subject to workload and business needs.
At Project Better Energy, we value diversity of thought, background and experience. We are committed to fair and inclusive recruitment practices and welcome applications from all suitably qualified candidates. All hiring decisions are made on merit and capability.
Job Types: Full-time, Permanent
Pay: £26,436.80 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Ability to commute/relocate:
- Burton-On-Trent, Staffordshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical Support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Burton-On-Trent, Staffordshire (preferred)
Work Location: In person
