Job Overview
Provide dedicated support to our contract; whether working as on officer, Front of House Staff or goods lift driver. If the candidate has a CCTV license coverage in the Security Control Room too.
Ability to cover our site down in Chatham.
To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
To undertake additional training to ensure continuous self-development.
Main Duties
Operations
Familiar and knowledgeable of the site Job Descriptions Dedicated Security Relief Officer .
To proactively observe the reception area for opportunities to assist with colleagues and guests.
To be fully conversant with all standard operating and emergency procedures, ensuring an appropriate and professional response to any situation that arises.
To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
To develop, and promote exemplary colleague relations in order to identify and escalate any security issues or improvements.
To accurately report and record incidents or risks in a succinct and professional manner.
To tactically manage any incident and give confidence to others that the situation is being dealt with effectively and efficiently.
Liaise with clients and customers in a polite and professional manner
Providing a visible presence to deter unsavory behavior
Reassure the client that their employees and facilities are safe
Maintaining the highest standards of security whilst maintaining professionalism
Pinpoint suspicious behaviour and take remedial non- confrontational action
Taking responsibility for the security of the building entrances
Training
Fully and satisfactorily complete all required competency training.
To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
To call emergency services and Communication Centre to report all incidents.
What we are looking for
Previous Security Experience at least - 1 year
SIA License - DS preferred
SIA License - CCTV - preferred
Good personal skills
Previous Admin and good computer literacy skills - beneficial
Previous knowledge of CCure - beneficial
Ability to cover our other site in Chatham.
