Membership Consultant – Lanes Health Clubs
Location: Lanes Health Clubs - Rustington
Hours: Up to 37.5 hours per week
Shift Pattern: Rota basis – up to 5 days per week. Shifts include 9:00am–5:00pm and 10:00am–6:00pm. Flexibility required to work weekends and bank holidays.
Salary: £12.71 per hour + uncapped commission
Realistic OTE: Around £30,000 per year (pro-rata)
Join the Team at Lanes Health Clubs
At Lanes Health Clubs, we pride ourselves on delivering an exceptional health, fitness, and wellness experience for every member who walks through our doors. We are looking for a motivated, confident, and target-driven Membership Consultant to join our hardworking Sales & Membership team.
This is more than just a sales role — we are looking for someone who can build genuine relationships, deliver outstanding customer experiences, and represent the high standards and values of the Lanes brand.
If you are ambitious, proactive, passionate about people, and thrive in a fast-paced environment, we would love to hear from you.
The Role
As a Membership Consultant, you will play a key role in both acquiring new members and retaining existing ones. You will be responsible for promoting memberships, achieving sales targets, and ensuring every prospective and existing member receives a professional and welcoming experience.
You will be expected to confidently guide prospects through the full member journey — from initial enquiry and club tours through to membership sign-up and ongoing relationship management.
This role requires energy, resilience, attention to detail, and a strong ability to communicate effectively both face-to-face and over the phone.
Key Responsibilities
- Drive new membership sales through proactive lead generation, follow-ups, appointments, and club tours
- Achieve and exceed individual sales and retention targets
- Build strong relationships with prospective and existing members
- Deliver exceptional customer service at every stage of the member journey
- Handle membership enquiries professionally via phone, email, and in person
- Maintain accurate member records and manage direct debit administration
- Support member retention by building rapport and identifying opportunities to enhance the member experience
- Work collaboratively with all club departments to maintain a positive and professional environment
- Represent the Lanes Health Clubs brand with professionalism, enthusiasm, and integrity
- Maintain excellent product knowledge across memberships, wellness offerings, personal training, swimming lessons, and club facilities
- Ensure the club presentation and sales areas remain welcoming and professional at all times
What We’re Looking For
- Minimum 2 years’ experience in sales within a fast-paced or target-driven environment
- Proven ability to meet and exceed sales targets
- Confident communicator with strong interpersonal skills
- Proactive attitude with the drive to seek out and convert sales opportunities
- Professional and confident phone manner
- Highly organised with strong attention to detail
- A team player with a positive and energetic approach
- Passionate about health, fitness, wellness, and customer experience
- Flexible, reliable, and able to adapt to the needs of the business
- Comfortable working in a performance-focused environment with KPIs and targets
Why Join Lanes Health Clubs?
At Lanes, we believe our people are at the heart of our success. We are committed to creating a supportive, ambitious, and rewarding environment where team members can grow and develop.
Benefits Include:
- Complimentary gym membership for yourself and a buddy
- Uncapped commission structure
- Ongoing training and professional development opportunities
- Discounts across the club including:
Wellness treatments
Café
Swimming lessons
Personal Training
- Opportunity to grow within an expanding health and wellness business
If you are passionate about delivering exceptional service and motivated by achieving results, apply now and become part of the Lanes Health Clubs team.
Pay: From £25,000.00 per year
Benefits:
- Company events
- Employee discount
- Gym membership
- On-site parking
Ability to commute/relocate:
- Littlehampton BN16 4NB: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales: 2 years (required)
Work Location: In person
