POSITION: Client Account Manager
Reporting To: Senior Client Account Manager
Location: Rugby
Salary: From £30,000 dependent on experience
Closing date for applications: 24th July 2026
Applications, including your cv and a covering letter explaining your suitability for this role, should be submitted via Indeed.
No agencies please
Lorax EPI are looking to recruit a Client Account Manager to their growing team. Working at the forefront of our Client Delivery Team, you will manage both client delivery and ongoing client relationships, ensuring not only the accurate and timely delivery of reports and submissions but also positioning Lorax EPI as a trusted advisor for the client’s broader compliance strategy. You will proactively shape solutions that meet evolving regulatory and business needs for clients and ensure projects are delivered on time, within scope, and with measurable value.
Who We Are
Lorax EPI is at the forefront of the product stewardship sector, with a passionate team of over 70 professionals based in Rugby, Warwickshire. Established in 2014, we are dedicated to transforming the landscape of environmental compliance through our innovative cloud software solutions and expert consulting services. Our work empowers companies worldwide to navigate and simplify the complexities of environmental regulations, including packaging legislation, plastics taxes, and Extended Producer Responsibility (EPR) regulations.
As a Certified B Corporation® since 2022, Lorax EPI is committed to the highest standards of social and environmental performance, accountability, and transparency. We are proud to be an equal opportunities employer, fostering a diverse and inclusive workplace where every team member is valued, respected, and has the opportunity to contribute to our mission.
Our Staffing Blueprint
We are a team of dynamic, motivated, and environmentally conscious individuals who are passionate about making a difference. If you thrive in a fast-paced, innovative environment, and are eager to tackle the challenges of environmental compliance with cutting-edge technology, Lorax EPI is the perfect place for you.
To be considered for this role, you should have at least five years’ experience in a client-facing role (B2B), such as account management, including working with international clients.
Key skills and experience
- You will be proactive, highly customer-focused with commercial awareness, and confident building strong relationships with clients.
- Excellent communication, presentation, and organisational skills.
- Intermediate proficiency in Excel and experience with CRM tools.
- Strong ability to manage multiple priorities and work effectively in a fast-paced environment.
- Project management and industry experience are desirable, although full training and support will be provided.
In this role, you will:
- Own and manage a portfolio of client accounts, ensuring satisfaction, retention, and revenue growth.
- Build strong client relationships through regular communication, reviews, and value-added support.
- Develop and execute account plans aligned with client goals and internal growth targets.
- Identify upselling and cross-selling opportunities and collaborate with sales or delivery teams to convert them.
- Coordinate internal resources to meet client expectations, resolving issues proactively.
- Monitor account performance and deliver regular reports, insights, and recommendations to clients.
- Contribute to continuous improvement of account management processes and client service delivery.
- Carry out any other duties deemed appropriate as and when necessary.
We Offer
- A chance to be part of a mission driven Company.
- A dynamic, inclusive, and supportive work environment that values creativity, innovation, and diversity.
- Opportunities for professional growth and development within a growing company.
Additional Benefits
- Annual bonus based on company performance
- Hybrid working policy available after successfully completing probation
- Enhanced workplace pension scheme
- Annual Leave 31 days up to 36 days with service (including statutory holidays)
- Flexibility to buy or sell 5 days annual leave every year.
- Death in service benefit
- Cycle to work scheme, retail, gym and cinema discounts
- Learning platform
- Enhanced family friendly policies and company sick pay scheme (eligibility criteria applies)
- Employee Assistance Programme
- Volunteering day
- Company events
Hybrid Statement
This role requires full-time office attendance during the initial probation period to ensure effective onboarding and collaboration with the team. Upon successful completion of probation, and with the agreement of your manager, the role can transition to a hybrid work arrangement, allowing for up to 3 days of remote work per week, depending on business needs and team requirements.
VISA Statement:
Please take note that Lorax EPI does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence to sponsor any individuals for Skilled Worker Sponsorship.
Join Us:
If you are ready to use your skills and passion to contribute to a more sustainable future, we want to hear from you. Apply today to become part of a team that values innovation, sustainability, and making a positive impact on the planet.
Selection Process
o CV and Covering letter submission via Indeed closes on 24th July 2026
o Preliminary telephone interviews may begin immediately
o Selection Process including assessment and in-tray exercises
o In-person final interviews will follow - likely to take place week commencing 3rd August 2026
o Job offers will be made no later than August 2025
o Ideal start date 1st September 2026
o Lorax will review submissions throughout the application period and reserves the right to close the selection process early if a satisfactory candidate is identified. We recommend early applications.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Relocation assistance
- Sick pay
Ability to commute/relocate:
- Rugby CV21 1FD: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have project management experience?
- Do you have an intermediate level of proficiency in Excel and CRM experience?
Education:
Experience:
- Client Facing role - B2B : 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
