About the Role
We are looking for an experienced and practical Operational Excellence Manager to help us deliver safe, consistent and high-performing operations across our UK park network.
Working closely with the Managing Director, Regional Managers and park leadership teams, you will improve operational standards, strengthen compliance and training, and lead continuous improvement across the business.
You will also act as the key link between park operations and our Support Office functions, including Finance, HR, Marketing and Guest Support. You will help ensure new initiatives are practical, clearly communicated and successfully embedded at park level.
What You’ll Be Doing
- Monitoring operational standards, compliance and consistency across the park network.
- Supporting audits, action plans and operational improvement programmes.
- Developing practical training materials and competency standards.
- Identifying training gaps and supporting consistent inductions and refresher training.
- Reviewing operational processes and identifying opportunities to improve safety, efficiency, sales and guest experience.
- Leading and supporting improvement projects, new systems and operational changes.
- Acting as the main link between park teams and Finance, HR, Marketing and Guest Support.
- Supporting the implementation of Activeon Group projects and standards.
- Coaching and supporting Regional and Park Managers.
- Using operational data, audit findings and feedback to identify priorities.
- Reporting emerging risks, recurring issues and progress to the Managing Director.
About You
You will be an experienced multi-site operator who can balance high standards and compliance with the practical realities of running busy customer-facing venues.
You will have:
- Multi-site operational management experience within leisure, hospitality, retail or another customer-facing environment.
- Experience in operational compliance, training and process improvement.
- Strong coaching, communication and influencing skills.
- The ability to translate policies and requirements into practical ways of working.
- Strong organisation, planning and reporting skills.
- Confidence analysing information and managing several workstreams.
- A proactive and solutions-focused approach.
- The flexibility to travel regularly across the UK.
Experience within leisure, attractions or family entertainment would be beneficial, as would a relevant qualification in training, auditing, health and safety or learning and development.
Why Join Us?
AirHop is the UK's leading indoor activity park operator, creating unforgettable experiences for millions of guests every year. Our portfolio includes a range of exciting leisure brands, including AirHop, GoJumpin, Jump Inc and Slick City, with parks across the UK.
We are part of Activeon, one of Europe's largest active entertainment groups, operating more than 75 locations across multiple countries. Together, we are committed to delivering safe, innovative and engaging experiences while continually investing in our people, parks and technology.
At AirHop, our success is built on exceptional people. We foster a collaborative, fast-paced and ambitious culture where innovation is encouraged, operational excellence is expected, and everyone has the opportunity to make a real impact. As we continue to grow through new openings, acquisitions and investment, there has never been a more exciting time to join our team.
This is a varied and influential role with the opportunity to shape how our parks operate and help drive improvements across the business.
You will work closely with operational leaders and Support Office teams, helping turn strategy into practical improvements that positively affect our colleagues, guests and overall business performance.
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
