We are seeking an enthusiastic and highly organised Patient Concierge Coordinator to join our patient services team. As the first point of contact for patients, referrers, and visitors, you will play a vital role in delivering an exceptional end-to-end patient experience.
The successful candidate will provide a warm, professional, and personalised service, ensuring patients feel supported throughout their healthcare journey. You will coordinate appointments, manage enquiries, liaise with clinical teams, and help deliver a seamless patient pathway from initial contact through to treatment and follow-up care.
Key Responsibilities
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Provide a welcoming and professional concierge service to patients, visitors, and healthcare professionals.
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Manage patient enquiries via telephone, email, and face-to-face interactions.
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Coordinate and schedule appointments across multiple consultants and clinical services.
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Support patients throughout their treatment journey, ensuring they receive clear information and guidance.
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Liaise with consultants, clinicians, insurers, and external stakeholders to facilitate seamless care.
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Maintain accurate patient records and update internal systems in accordance with data protection requirements.
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Assist with admissions, referrals, bookings, and follow-up appointments.
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Resolve patient concerns and escalate issues appropriately when required.
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Support the achievement of departmental service standards and patient satisfaction goals.
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Undertake administrative duties including correspondence, reporting, and document management.
You will be passionate about delivering exceptional customer service and creating positive experiences for every patient.
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Previous experience in a customer service, patient services, hospitality, concierge, or healthcare administration role.
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Excellent communication and interpersonal skills.
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Strong organisational skills with the ability to manage multiple priorities.
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High level of accuracy and attention to detail.
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Professional, empathetic, and patient-focused approach.
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Proficiency in Microsoft Office applications and database systems.
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Ability to work effectively both independently and as part of a team.
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Experience working within a private healthcare or clinical environment.
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Knowledge of medical terminology and patient administration systems.
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Understanding of healthcare insurance processes and patient pathways.
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Competitive salary.
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26 annual leave
- Pension scheme.
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PMI
- Private Dental
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Professional development and training opportunities.
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Employee wellbeing programme.
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A supportive and collaborative working environment.
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The opportunity to make a meaningful difference to patients' experiences every day.
