About Herriots Hotel & Rhubarb Restaurant?
Finalist in the White Rose Small Hotel of the Year and Regional Wedding venue of the Year, this unit is passionate about what it does and values its team. TripAdvisor rated #1 hotel in Skipton.
Located in Skipton, North Yorkshire, on the edge of the town, this operation has a 40-cover restaurant with bar, a function suite for 100 and 25 bedrooms with an additional 5 in our Herriots House located next door to the hotel. Maintaining a minimum of 80% occupancy, a busy function trade and steady restaurant and bar clientele, this enthusiastic and capable team require someone with drive, enthusiasm, and a solid work ethic to join them. The restaurant and bar are both delightful and comfortable.
Herriots House is our new addition, a stunning detached Victorian house located next to the hotel with 5 bedrooms sleeping 16 guests, 6 bathrooms, private courtyard, and hot tub, great for private hire for family get togethers or group parties.
Our restaurant, Rhubarb, serves fresh home-cooked food, regional, and traditional with a twist.
As a member of the TripAdvisor “Hall of Fame”, the hotel has been recognised for over 12 years for the quality of its food, drink and service and not least the team looking after them.
Role Purpose
The Team Leader is responsible for supervising the day-to-day operation of the bar, restaurant, and reception areas, supporting supervisors and managers, and ensuring high standards of service, cleanliness, and teamwork are consistently delivered across all shifts.
Key Responsibilities
Bar & Restaurant Supervision
- Supervise bar service to ensure efficient, friendly and professional customer service at all times.
- Lead shifts across the bar and restaurant, allocating duties and ensuring smooth service flow.
- Support supervisors and managers with daily operations and service standards.
- Act as a key point of contact for staff during shifts, providing guidance and leadership.
Cellar & Stock Support
- Assist with cellar management, including stock rotation, deliveries and general upkeep.
- Ensure cellar areas are kept clean, organised and compliant with health and safety standards.
- Report any stock, equipment or maintenance issues to the Hospitality Supervisor or management team.
Team Leadership
- Supervise and motivate the team during shifts, ensuring staff are working efficiently and professionally.
- Support training and development of team members while leading by example.
- Ensure staff adhere to company policies, procedures and service standards.
Cleaning & Standards
- Take responsibility for ensuring all daily cleaning tasks for the bar and restaurant are completed to the required standard.
- Personally check cleaning duties have been completed correctly.
- Report completion and any issues directly to the Hospitality Supervisor.
Reception & Front Desk Duties
- Provide reception cover as required, including guest check-ins and check-out.
- Handle telephone calls professionally and efficiently.
- Take and manage reservations accurately for both hotel and restaurant.
- Respond to guests queries and resolve minor issues, escalating when necessary.
General Responsibilities
- Ensure health, safety and hygiene standards are maintained at all times.
- Deliver excellent guest service across all departments.
- Communicate effectively with supervisors, managers and team members.
Pay: From £13.00 per hour
Expected hours: 20.0 – 30.0 per week
Benefits:
- Company events
- Discounted or free food
- Free parking
- On-site parking
Work Location: In person
