About Odyssey Plunge
Odyssey Plunge is a rapidly growing premium wellness company specialising in cold plunges, saunas and associated wellness products.
Following strong growth in the UK, we are now launching into France as the first major step in our wider European expansion.
We're looking for a fluent French speaker to join our team and take ownership of the day-to-day customer experience and operational coordination of the French market.
This is an exciting opportunity to join at the very beginning of our European expansion and grow with the business as the French operation develops.
The Role
You'll act as the main point of contact for our French customers and help coordinate orders from initial enquiry through to successful delivery, installation and aftersales support.
You'll work closely with the Founder and our UK operations team while building relationships with our logistics partners, installers and other suppliers in France.
Your responsibilities will include:
- Responding to French customer enquiries by email, telephone and WhatsApp
- Following up sales enquiries and helping customers choose suitable products
- Preparing quotations and progressing customers through to order
- Coordinating French customer orders from purchase through to delivery
- Liaising with our French warehouse and logistics partners
- Arranging deliveries and installations with local trades and installers
- Coordinating any servicing or aftersales requirements in France
- Translating and reviewing customer-facing French content
- Helping maintain and improve the French website and customer communications
- Resolving customer queries quickly and professionally
- Building relationships with French suppliers, contractors and commercial partners
- Maintaining accurate customer and order information within our systems
- Identifying ways we can improve the French customer experience
- Supporting the wider team as Odyssey expands further across Europe
Who We're Looking For
We're looking for someone who is:
- Fluent or native-level in French
- Fluent in English
- Highly organised and comfortable managing several things at once
- Confident speaking with customers on the telephone
- Friendly, professional and commercially minded
- Comfortable solving problems independently
- Confident dealing with logistics companies, tradespeople and suppliers
- Good with technology and able to learn new systems quickly
- Excited by the opportunity to help build a new market rather than simply work within an established process
Experience within customer service, operations, logistics, account management or sales would be particularly useful.
Experience in the wellness, home improvement, interiors, construction or e-commerce sectors would be advantageous but isn't essential.
Location & Working Arrangement
Hybrid – Tunbridge Wells / Remote
This is a hybrid role, with three days per week based at our Tunbridge Wells office and the remaining hours worked remotely.
We're currently building our new office space, which is due to be completed in December 2026. Until then, the position will be 100% remote, before transitioning to the hybrid working arrangement once the office opens.
As this role will work closely with our Founder and UK operations team to develop our French operation, applicants should be within comfortable commuting distance of Tunbridge Wells for the longer-term hybrid arrangement.
Why Join Odyssey?
This isn't intended to be a traditional customer service position.
You'll be joining at the beginning of Odyssey's expansion into France and will have the opportunity to play an important role in building the operation.
As the French market grows, we expect the responsibilities and opportunities within this position to grow with it, potentially developing into a more senior France-focused operations role.
You'll work directly with the Founder and have genuine input into how we build and operate the French side of the business.
Pay: £17.00 per hour
Benefits:
- Casual dress
- Company events
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in Royal Tunbridge Wells TN2
