Job Introduction
At Home Straight, we are a premium, CQC-registered domiciliary care provider dedicated to delivering exceptional hourly and live-in care, predominantly to older adults. We are seeking a dynamic and highly motivated Live-in Care Manager to support the new live-in care service.
Salary: up to £35,000
Key Responsibilities
Recruitment & Team Management:
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Conduct the interviewing, and selecting of candidates.
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Oversee the day-to-day management and supervision of the live-in care team.
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Conduct regular supervisions, appraisals, and spot checks to ensure high standards of care delivery.
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Provide ongoing support and guidance to staff, handling any complex issues or concerns that arise.
Client & Service Management:
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Conduct initial assessments and create bespoke care packages for new live-in clients.
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Oversee the seamless introduction of carers into clients' homes.
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Maintain open communication with clients and their families, ensuring their needs are met and expectations are exceeded.
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Handle and resolve client feedback and complaints in a professional and timely manner.
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Ensure all client files and records are accurate, up-to-date, and secure.
Qualifications & Experience
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Minimum of 2-3 years of experience in a management or senior-level role within a live-in care or domiciliary care setting.
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Proven track record of business development or launching a new service is highly desirable.
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A relevant professional qualification, such as a Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
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Thorough knowledge of CQC regulations and standards.
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Full UK driving license and access to a vehicle.
Desired Skills & Attributes
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Exceptional Leadership: The ability to inspire and motivate a new team.
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Strong Commercial Acumen: A strategic mindset for business growth and financial management.
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Excellent Communication: Clear, effective, and empathetic communication skills with clients, families, and staff.
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Problem-Solving: The ability to think on your feet and resolve complex situations calmly.
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Organisational Skills: High level of organisation and attention to detail to manage multiple priorities.
