Yellow Ladder Coffee locations:
-Canada Water Store
-Whitechapel Store
-Canary Wharf Store
Yellow Ladder Coffee is a growing independent coffee company built around excellent coffee, quality products and genuinely friendly service.
We are looking for an experienced Coffee Shop Supervisor/Senior Barista who can confidently lead a shift, develop the team and help us continuously improve our drinks, service and daily store operations.
This is a hands-on position. You will work alongside the team on the coffee bar while taking responsibility for the smooth running of your shift.
Working hours and availability
Our stores operate seven days a week.
Opening shifts begin at 5:30am, while closing shifts finish between 9:00pm and 10:00pm, depending on the store location.
Employees work a scheduled opening or closing shift—they do not work from 5:30am until 10:00pm.
Shifts rotate weekly, so applicants must be available to work both opening and closing shifts, including weekends. Rotas are normally provided two to three weeks in advance.
You must also be able to work across our London locations when required. This position requires genuine flexibility and is not suitable for candidates who are only available on fixed days or during fixed hours.
Key responsibilities
- Take charge of the store during your shift and confidently lead the team in the absence of the Store Manager.
- Organise the shift, allocate team positions and schedule staff breaks.
- Ensure the store operates smoothly and efficiently, particularly during busy periods.
- Train and support new employees from their first day.
- Provide regular training in coffee preparation, drink quality, workflow and customer service.
- Continuously coach and develop existing team members.
- Conduct and assess trial shifts, providing clear and constructive feedback to the management team.
- Lead by example by preparing consistently high-quality drinks and delivering warm, professional customer service.
- Place essential daily orders, including bakery products and milk.
- Monitor ordering levels to prevent shortages, over-ordering and unnecessary waste.
- Complete accurate stock counts and maintain clear stock records.
- Report shortages, delivery issues or unusual stock movements.
- Monitor product quality, freshness, presentation and availability throughout the day.
- Work closely with the management team to improve drinks, service standards, store efficiency and the overall customer experience.
- Identify operational problems and suggest practical improvements.
- Monitor waste and help control costs without compromising quality.
- Maintain high standards of cleanliness, food hygiene and store organisation.
- Complete all opening and closing procedures correctly.
- Oversee our cashless card-payment process and report any payment-terminal issues.
- Handle customer questions and complaints calmly and professionally.
- Complete clear shift handovers and communicate important information to management.
- Report equipment, maintenance, health and safety concerns promptly.
- Support the introduction of new products, seasonal drinks and updated procedures.
- Help create a positive, respectful and supportive working environment.
What we are looking for
- Strong barista experience, including espresso preparation, milk steaming and latte art.
- Previous experience as a Coffee Shop Supervisor, Shift Leader or Senior Barista.
- Confidence in leading, training and motivating a team.
- A genuine passion for coffee, hospitality and excellent customer service.
- Strong communication, organisation and problem-solving skills.
- A calm and practical approach during busy periods.
- Reliability, punctuality and a responsible attitude.
- Willingness to take ownership and suggest improvements.
- Good understanding of food hygiene and health and safety procedures.
- Flexibility to work opening, closing and weekend shifts.
- Ability to travel between our London stores when required.
Benefits
- Daily food allowance to spend in the store during your shift.
- Unlimited barista-made drinks while working.
- Staff discount outside working hours.
- Paid holiday entitlement.
- Regular coffee and customer-service training.
- Opportunities for development and career progression as Yellow Ladder Coffee grows.
- A friendly, supportive and community-focused working environment.
Pay: £15.00 per hour
Expected hours: No less than 35.0 per week
Experience:
- supervisor: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
