Customer Care Advisor - for Moshulu - Monday to Friday 8.30-5.00.
Overview
In the role of Customer Care Advisor you will be a brand ambassador, demonstrating a clear understanding of our brand values, interacting with our customers to deliver a smile in all communication.
Job Responsibilities:
- To deliver excellent, ‘right first time’ customer service through engaging with the customer, resolving their queries with empathy and a willingness to help
- Offer the best advice, providing practical solutions whilst embedding confidence in the brand, ensuring offers, promotions, add on sales and alternatives are offered to maximise profit opportunities
- Deliver excellent customer service built on the core foundations of ‘honesty and integrity’, inputting to regular reviews and making improvement recommendations to enable continual improvement
- Driven to answer all calls and enquiries in a timely manner, working in equal collaboration with the other customer care advisors and external sales team
- Be a product expert, ensuring you and the customer care team are always up to date with the latest product, process and company innovations
- Understand and deliver customer care policies and procedures, keeping up to date with any changes
- Ensure customer records are updated and maintained at every opportunity with accurate data collection
- Assist the retail team answering queries, placing stock orders, stock collections and escalating problems that are not immediately solvable
- Identify trends in product exchanges / returns, providing feedback to line manager and communicating with Product Development department when relevant
- Provide support to all other areas of our business, ensuring that our excellence in care is apparent wherever required
- Support annual stocktake and carry out other tasks and duties as required
Experience/Knowledge/Skills Required:
- Ability to work within a call centre environment
- Passion for customer care / service
- Good telephone / email etiquette
- Strong communication skills
- Customer centric negotiation skills
Pay: £26,844.60 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
