Job Summary
We are seeking a proactive and organised Medical Receptionist/Administrator to join our healthcare team as part of a Level 3 Business Administrator Apprenticeship. This paid apprenticeship offers a fantastic opportunity to develop essential administrative skills within a busy medical environment. You will be the first point of contact for patients and visitors, ensuring smooth day-to-day operations while gaining valuable experience in healthcare administration and business management. The role is perfect for motivated individuals eager to kick-start their career in the health sector with structured training and support.
Medical Reception (majority of the role)
- Welcome patients warmly and professionally at the front desk.
- Manage appointment bookings, cancellations, and queries using clinical systems.
- Handle high‑volume incoming calls, directing patients appropriately and using triage guidance.
- Support our MDT triage team by processing all online consultation requests.
- Check patients in for appointments and monitor waiting room flow.
- Maintain accurate patient records, ensuring confidentiality and GDPR compliance.
- Provide clear information to patients about services, clinics, and practice procedures.
- Work flexibly to support reception cover during staff leave or sickness.
Administrative Support
- Scan and code patient documents into medical records following clinical governance standards.
- Support patient queries submitted via the practice website.
- Assist the management team with general administrative tasks.
- Help maintain organised digital and paper filing systems.
Requirements
- Willingness to complete a Level 3 Diploma in Business Administration.
- Excellent communication and interpersonal skills.
- Strong organisation and attention to detail.
- Confident using Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and as part of a supportive team.
- A positive, patient‑focused attitude.
Benefits
- Competitive apprenticeship wage with potential salary increases.
- Full training and professional development opportunities.
- Supportive, friendly team environment.
- Meaningful work contributing directly to patient care.
- Comprehensive employee package including:
- NHS pension scheme
- Generous annual leave
- Sick pay policy
- Staff wellbeing support
This paid apprenticeship is an exciting stepping stone into the healthcare industry. Join us to develop your administrative expertise while making a meaningful difference in patient care!
Pay: £8.00-£12.71 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Work Location: In person
