Job Summary
We are seeking an experienced and dynamic Senior Sales Associate to oversee daily store operations and lead our retail team. The ideal candidate will possess strong communication abilities and a passion for delivering exceptional customer service. This role offers an opportunity to utilise your organisational talents and leadership qualities to drive sales and ensure a positive shopping experience for our customers. The Senior Sales will be responsible for supervising staff, managing merchandising displays/stock, opening and closing the store and maintaining operational standards across the store.
Duties
- Supervise and motivate retail staff to achieve sales targets and deliver outstanding customer service
- Organise staff schedules, delegate tasks, and monitor performance to ensure efficient store operations
- Oversee merchandising activities, including stock replenishment and visual displays, to maximise sales potential
- Handle customer enquiries, complaints, and feedback with professionalism and courtesy
- Conduct regular stock checks, manage inventory levels, and coordinate with Head Office as necessary
- Ensure compliance with health & safety regulations and store policies at all times
- Support training programmes and staff development initiatives
- Analyse sales data to identify trends and implement strategies for improvement
- Maintain accurate administrative records related to sales, staffing, and stock management
Skills
- Proven experience within a retail environment.
- Strong leadership skills with the ability to inspire and manage a diverse team
- Excellent organisational skills with attention to detail in merchandising and stock control
- Effective communication skills; bilingual or multilingual abilities are highly advantageous.
- Customer service excellence.
- Sound understanding of retail management systems and administrative procedures
- Ability to prioritise tasks efficiently through effective time management
- Outstanding phone etiquette and interpersonal skills for engaging with customers and team members alike
- Demonstrated organisational ability to handle multiple responsibilities simultaneously
This position is ideal for candidates who are proactive, organised, and passionate about retail. The successful applicant will play a key role in fostering a positive shopping environment while driving business growth through effective team leadership.
Job Type: Full-time
Benefits:
- Employee discount
- Store discount
Work Location: In person
