Be the heartbeat of our operations.
At Masterfix, we don't just fix properties—we deliver exceptional service to some of London's most prestigious residential and commercial buildings. From luxury apartments and landmark developments to premium commercial offices, our reputation is built on responsiveness, professionalism and outstanding customer care.
We're looking for an organised, enthusiastic and customer-focused Service Team Co-ordinator to join our Operations Hub in Kennington. This is a fast-paced role at the centre of the business, coordinating engineers, supporting clients and ensuring every job is delivered to the highest standard.
The Role
Working alongside our Operations Team, you'll manage maintenance jobs from the moment they're received through to successful completion. Every day is different, requiring excellent organisation, clear communication and the ability to thrive in a busy environment.
Your Responsibilities
- Raise and process reactive and planned maintenance jobs.
- Manage jobs through to completion, ensuring updates are provided at every stage.
- Deliver a premium customer service experience to clients, residents and occupiers.
- Liaise with engineers to schedule appointments and maximise productivity.
- Coordinate diaries and respond quickly to changing priorities.
- Communicate confidently by telephone and email with customers, suppliers and colleagues.
- Monitor outstanding jobs and ensure service level agreements are achieved.
- Maintain accurate job records using our service management system.
- Support the wider Operations Team to deliver an exceptional service every day.
- Help create a positive, supportive and energetic team environment.
About You
We're looking for someone who is:
- Highly organised with excellent attention to detail.
- Proven experience in a customer service or coordination role within a Maintenance / service industry
- Calm under pressure and able to prioritise multiple tasks.
- Friendly, professional and passionate about delivering first-class customer service.
- An excellent communicator with a confident telephone manner.
- A strong team player who enjoys working in a collaborative environment.
- Computer literate and comfortable learning new systems.
- Experience in facilities management, property maintenance, engineering coordination or a service desk is desirable but not essential.
What We Offer
- Competitive salary.
- Company pension.
- 25 days annual leave plus Bank Holidays, increasing with service.
- Ongoing training and career development.
- Modern office in Kennington with excellent transport links.
- Supportive management team.
- Opportunity to join a growing, ambitious business with genuine career progression.
Why Masterfix?
At Masterfix, our people make the difference. We believe in teamwork, professionalism and taking pride in delivering outstanding service. You'll be joining a business where your contribution is valued, your ideas are welcomed and every day brings new challenges and opportunities.
If you're organised, customer-focused and enjoy being at the centre of a busy operation, we'd love to hear from you.
Pay: £25,420.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Financial planning services
- Referral programme
Work Location: In person
