Betchworth Post Office and Shop Assistant (Part-Time / Flexible Hours)
Betchworth Village Shop is seeking a friendly, reliable, and community-minded Post Office and Shop Assistant to join our team on a part-time basis with flexible hours. As the heart of the village, our shop provides essential services and a warm, welcoming environment for local residents, making this role vital to the Betchworth community.
Job Overview
You will provide excellent customer service across both the retail shop and the Horizon-based Post Office counter. This dual role requires a versatile individual who enjoys interacting with people, handles transactions with high accuracy, and takes pride in maintaining a well-stocked, inviting shop floor. This position offers part-time hours with schedule flexibility, a rotating weekend requirement of working just one Saturday in four, and being able to provide holiday cover for other team members.
Core Responsibilities
- Customer Service: Welcoming customers, assisting with inquiries, and providing a friendly, helpful presence on the shop floor.
- Post Office Operations: Processing mail, parcels, home shopping returns, cash deposits/withdrawals, and bill payments accurately.
- Till & Cash Handling: Operating the retail electronic point of sale (EPOS) system and securely managing cash and card transactions.
- Stock Management: Merchandising shelves, checking stock rotation, monitoring expiry dates, and assisting with unloading deliveries.
- Shop Maintenance: Ensuring the shop, counter areas, and post office section are kept clean, tidy, and organised at all times.
- Team Support: Stepping in to provide reliable holiday cover and occasional sickness cover for colleagues when needed.
Requirements & Qualifications
- Experience: Prior experience in a retail, customer service, or cash-handling role is highly desirable.
- Post Office Training: Experience using the Post Office Horizon system is a significant advantage, though full training will be provided for the right candidate.
- Skills: Strong basic numeracy and literacy skills with excellent attention to detail for financial transactions.
- Communication: Exceptional interpersonal skills with a patient, community-focused approach to customer care.
- Availability: Flexibility to cover part-time shifts during the week, with the commitment to work 1 Saturday in four, plus availability to pick up extra hours for staff holidays.
- Attitude: Being proactive when dealing with everyday situations to ensure a smooth and professional business.
Benefits & Culture
- Pay Rate: Paid in accordance with the standard statutory UK National Minimum Wage and Living Wage structures.
- Comprehensive training on Post Office systems and retail compliance.
- A warm, supportive, and friendly working environment at the centre of village life.
- Part-time hours designed to fit around your personal lifestyle or existing commitments, with options to increase hours during holiday cover periods.
- Coffee shop on site with free and/or discounted stock for staff members.
- Staff discount on a large amount of shop items.
How to Apply
Please submit your CV in person directly to the team at the Betchworth Village Shop counter, or email your application directly to [email protected]
Pay: From £12.71 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- On-site parking
- Store discount
Work Location: In person
