Courtyard by Marriott London Heathrow, managed by Legacy Hotels & Resorts, boasts 244 bedrooms, 10 meeting and events rooms, and three busy restaurants, including rooftop dining with stunning views over Heathrow Airport’s runway.
We are currently seeking a Daytime Receptionist to join our Front of House team. This is a full-time position working 5 days out of 7, including evenings and weekends, supporting the smooth and professional running of reception operations while delivering an exceptional guest experience.
Key Responsibilities
- Welcome and check in guests in a warm, professional, and efficient manner
- Manage the check-out process, ensuring accuracy in billing and payments
- Provide guests with information about the hotel, services, and local area
- Handle guest requests, queries, and feedback promptly and professionally
- Communicate and coordinate with other departments to ensure guest needs are met
- Process reservations, amendments, and cancellations accurately
- Use hotel systems (such as Opera PMS) to manage guest profiles and bookings
- Respond to guest communications, including phone calls, emails, and internal messaging platforms
- Ensure all guest interactions reflect Marriott brand standards and service excellence
- Support the overall guest experience by anticipating needs and resolving issues efficiently
Skills required
- 1 year experience in a receptionist role
- Excellent customer service skills with a strong guest-focused attitude
- Strong communication skills, both written and verbal
- Ability to remain calm, professional, and efficient under pressure
What's in it for you ?
- Competitive salary package (dependent on experience)
- Career development opportunities within a globally recognised hotel brand
- Training and development support to enhance your hospitality career
- Employee discounts across Marriott properties worldwide
- Free or discounted meals during shifts (subject to hotel policy)
- Uniform provided
If this sounds like you, then we would love to hear from you. Please submit your CV
Pay: £26,437.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Work Location: In person
