Job Summary
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Welcome guests upon arrival and assist with the check-in process
- Manage reservations and handle guest inquiries via phone, email, and in person
- Provide information about hotel amenities, services, and local attractions
- Process payments and maintain accurate records of transactions
- Address guest complaints or concerns promptly and effectively
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Must have opera experience
- Maintain a clean and organised reception area
Skills
- Multilingual or bilingual abilities are highly desirable to cater to our diverse clientele
- Excellent phone etiquette to communicate professionally with guests
- Previous hotel experience is an advantage, particularly in front desk operations
- Strong guest services skills with a focus on creating memorable experiences
- A background in hospitality is beneficial, demonstrating an understanding of industry standards
- Ability to work well under pressure while maintaining a positive attitude
If you are passionate about providing outstanding service in a vibrant hotel environment, we encourage you to apply for this exciting opportunity.
Pay: £12.71-£13.00 per hour
Experience:
Work Location: In person
