About APN Hotel Group:
APN Hotel Group Limited is a dynamic and rapidly expanding hospitality collection managing a diverse portfolio of unique properties across West Yorkshire. From luxury serviced apartments and boutique hotels to historic castles and countryside retreats, including The Bells Serviced Apartments, Briggate Hotel, Blayds Yard, Carr Hall Castle, and Retreats Yorkshire. We deliver exceptional guest experiences across unique venues.
As our portfolio continues to grow, we are looking for a hands-on, adaptable, and energetic Multi-Site Duty Manager to join our operations team.
Overview:
As a Multi-Site Duty Manager, you will be the operational heartbeat of our venues across Leeds and Halifax. You will split your time across our growing collection of properties, ensuring seamless day-to-day operations, impeccable guest service, and adherence to company standards.
This is a dynamic, hands-on leadership role that requires flexibility, excellent problem-solving skills, and the ability to travel between apartments and countryside retreats with ease.
Responsibilities
- Oversee daily front-of-house and back-of-house operations across designated properties, ensuring the highest standards of presentation and guest satisfaction.
- Supervise and coordinate daily front-of-house operations to ensure exceptional guest service standards are maintained
- Lead check-in/check-out processes, handle VIP arrivals, and manage guest feedback or escalations swiftly and professionally.
- Maintain seamless communication between all teams across multiple sites.
- Lead and motivate team members, providing guidance and support to foster a positive working environment
- Handle guest enquiries, complaints, and special requests with professionalism and efficiency
- Oversee staff scheduling, training, and performance evaluations in collaboration with human resources
- Ensure compliance with health and safety regulations and company policies at all times
- Manage operational issues as they arise, including resolving conflicts and making swift decisions to maintain service quality
- Assist in organising events or special functions as required
- Maintain effective communication between departments to optimise overall performance
- Support the development of staff through coaching and training initiatives
Experience:
- Proven supervising experience within the hospitality or hotel industry is essential
- Demonstrable leadership skills with a track record of managing diverse teams effectively
- Experience in guest services or customer relations roles preferred
- Knowledge of human resources practices relevant to staff management and development
- Familiarity with hospitality operations, standards, and procedures is desirable
- Previous experience in hotel management or similar roles will be considered an asset
Requirements:
A full UK driving licence and access to your own reliable vehicle are mandatory, as this role involves regular travel between locations in Leeds and Halifax.
This position offers an engaging environment where leadership, organisation, and excellent communication are valued. The successful candidate will play a key role in delivering memorable experiences for our guests while maintaining operational excellence.
Pay: £28,000.00 per year
Benefits:
- Company events
- Employee discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
