We are looking for a Product Projects Assistant to join our eCommerce UK Trading team. Based from NEXT head office in Enderby, Leicester offering a competitive salary range and great benefits!
The Role:
The UK Trading team is the energy behind our online sales across all departments. We focus on optimising product launches and strategic promotions to ensure our brand continues to evolve and reach over 8 million customers worldwide.
As a Product Projects Assistant, you will drive key projects focused on improving the onsite customer experience. Focusing primarily on product onboarding, Product Description Page (PDP) and the shopping bag, you will act as the technical expert for this stream, ensuring development backlogs are commercially prioritised to deliver a first class customer journey and maximise funnel conversion.
What You'll Take On:
- Understand the customer journey and key funnel metrics to optimise site conversion from how products first appear on the site through to the shopping bag.
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Support the development roadmap by coordinating testing, attending project meetings, demonstrating new features and sharing information updates with the wider business.
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Formulate and put forward new testing ideas, managing the backlog to continuously improve overall site performance and commercial results.
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Monitor competitors and user behavior to generate innovative ideas for the product experience, assisting with technical scoping requirements.
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Flag, track and resolve live site functionality issues promptly, collaborating with support teams and escalating obstacles when necessary.
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Partner collaboratively across internal teams, including eCommerce Data, Developments, UX, Marketing and Product Content and external partners like Bazaarvoice and Google.
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Identify and drive AI and automation solutions to streamline admin tasks and enhance overall team capacity and efficiency.
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Review top line funnel KPIs (conversion, traffic, drop offs, sales) and deliver weekly trade updates on key metrics and project progress.
What You’ll Bring:
- Previous experience within a relevant Product / eCommerce related role.
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Proven eCommerce expertise with a strong understanding of data analytics, user intent, competitor landscapes and site optimisation trends.
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An analytical, data driven mindset with the ability to turn raw metrics and user behavior insights into clear commercial improvements.
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Demonstrated experience working collaboratively within fast paced, cross functional teams and managing a variety of stakeholder expectations.
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Exceptional verbal and written communication skills, confident in presenting complex ideas clearly to both technical teams and senior management.
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Strong project management skills, sharp attention to detail and the ability to work to tight timelines while keeping the customer at the heart of every deliverable.
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A proactive approach to problem solving, with a keen interest in leverage automation and innovative tools to improve team efficiency.
You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!
