About You
Your passion lies in helping pupils and parents to access high-quality education. You have a talent for listening with an empathetic ear and have strong customer service skills. You enjoy collaborating with others, have a strong interest in education, and strive to be the best. You have high standards and expect the same of others. You are proactive, adaptable, and able to think on your feet, taking a solution-focused approach and tackling obstacles with a positive mindset. You understand the importance of presenting yourself professionally. You have a warm personality, ready to welcome our parents and pupils and help them reach their full potential. This role is ideal for teachers looking to move away from the mainstream school environment but still work in education.
About Us
At Smart 11+ Tuition, nurturing children and encouraging their love of learning is at the heart of what we do. We will help children build their confidence and develop their skills, fully preparing them for their individual academic success, whilst helping their parents/guardians to navigate the 11+ world.
Our tuition provision is structured around quality teaching and nurturing children, rather than constant testing and pressure. We support parents to understand the complexities of the 11+ process and provide transparent and honest feedback. We strive to build good relationships with our pupils and parents and provide them with exceptional customer service.
Why work with us?
· Be part of a small but growing business, where you can really make an impact.
· Collaborate with a talented team of fun and passionate educators.
· Flexibility with working hours.
· Enjoy a varied working location, including at home, in the office and in the tuition centre.
· Fantastic job satisfaction watching your centre grow.
· Rewarding experience watching pupils’ progress towards their goals.
· Incentive schemes in line with business growth.
· Relaxed and friendly working environment.
Responsibilities and Duties
1. Centre Operations: Work closely with the Centre Director to oversee the operations of the tuition centre, ensuring effective logistics, timekeeping, and adherence to safeguarding and all policies.
2. Member Experience: Create a warm and welcoming environment for all pupils and parents, building strong relationships and offering ongoing support.
3. Centre Growth: Demonstrate our provision by showing prospective pupils and parents around the tuition centre, conducting initial assessments and providing honest analysis and supportive feedback to their parents.
Experience and Requirements
1. Minimum 3 years working with children.
2. QTS preferred but not essential.
3. Experience in customer service is preferred but not essential.
4. Excellent 11+ knowledge or willingness to learn.
5. Ability to build trusting professional relationships with customers and colleagues.
6. Ability to work well as part of a team.
7. Effective communication skills with an empathetic approach.
8. Exceptional organisational skills with outstanding attention to detail.
9. Proficient with Excel and Microsoft Office, including Teams.
10. Enhanced DBS clearance or willing to apply.
11. It is essential that you hold a full UK Driver’s Licence and have the Right to Work in the UK.
Working Hours
· The role is for 24 hours per week. There may be an opportunity for additional hours.
· The company is closed on Sunday and Monday.
· Outside of essential core hours in centre and in office, there is flexibility to alter your Working From Home hours.
· Below is an example of working hours split between in-centre duties and administrative duties, across locations including working from home, in-centre, and in-office once per week. This is subject to change depending on centre location and demands across the business.
· Saturday 0800 – 1400 (6) CENTRE
· Tuesday 1000 – 1400 (4) WFH, 1630 – 2030 (4) CENTRE
· Wednesday 1000 – 1400 (4) WFH
· Friday 0900 – 1500 (6) OFFICE
Pay
· From £19,200 - £22,200 for 24 hours/week.
· FTE £32,000-£37,000
· Rate of pay is dependent on level of qualification and experience.
Contract Details
· This initial contract is until mid-September 2027 in line with the predicted 11+ exam date.
· You must be available to work up until this exam date.
· The opportunity for contract renewal will be discussed with you prior to the start of the subsequent academic year 2027/28.
· A separate Management Time Off document details time off, flexible working and invoicing.
Safeguarding Statement
· Smart 11+ Tuition is committed to Smart 11+ Tuition is committed to building a ‘culture of safety’ in which the children in our care are protected from abuse, harm, and radicalisation.
· The Company will respond promptly and appropriately to all incidents or concerns regarding the safety of a child that may occur.
· The Company’s child protection procedures comply with all relevant legislation and with guidance issued by Birmingham Safeguarding Children Partnership.
Important Notes
· This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the specific needs of the students and educational program.
· Please note, we hire on a first-come, first-served basis and reserve the right to close this vacancy once a suitable candidate is hired.
Pay: £19,200.00-£22,000.00 per year
Work Location: Hybrid remote in Kings Heath B14
