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Technical Support Engineer

West Midlands Fire Service -
Birmingham

Job details

Full-time
£35,412 a year

Qualifications

Microsoft Office
ITIL
Computer networking
Mobile device management
Mac OS

Full job description

Digital, Data & Technology ( DDaT ) Vacancy

Technical Support Engineer T2A

Publish date: Monday 29 th June 2026

Closing date: Monday 6 th July 2026

Technical Support Engineer Grade: T2A, Salary: £35,412

Overview

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people.

Our vision is ‘Making the West Midlands safer, stronger and healthier’.

This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities.

We are looking for a customer-focused Technical Support Engineer to join our Digital, Data & Technology ( DDaT ) department and deliver IT support across the brigade, ensuring end-user devices and mobilising systems run smoothly.

Based at our Headquarters, you will handle support requests and escalations, working both on-site and remotely to resolve issues within our agreed SLAs. This hands-on role requires strong problem-solving skills, professionalism, and a commitment to excellent customer service.

Responsibilities

Provide technical support, analysing complex incidents, requests, or service issues across various technologies including station mobilising systems and mobile data solutions.

Ensure incidents and service requests are handled in line with incident and request fulfilment procedures.

Deploy and manage mobile devices and standardised images across Apple, Android, Windows, and macOS platforms.

Perform routine preventative maintenance, repair, configure, and install IT equipment and peripherals.

Liaise with and oversee contractors, agency workers, and temporary staff to ensure professionalism.

Provide advice, training, mentoring, and cross-skilling to other team members.

Experience and skills

Essential

Minimum of 2 years' experience in a second-line ICT Service Support role.

Strong knowledge and experience in support/installation within a Windows network environment.

Broad experience with cloud-based technologies such as Office 365, Endpoint, and MDM solutions.

Experience troubleshooting security-related incidents and patch management for endpoints.

Desirable skills or experience

ITIL V4 Foundation certification.

Knowledge of fixed, mobile and hand-portable radio systems, and audio-visual systems.

Experience of working in a 24/7 organisation or a Fire and Rescue Service.

Diversity

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.

Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.

How to apply

If you are interested in this post, please apply accordingly sharing a current CV with a brief statement (maximum 500 words) explaining why you are suitable for the position, including relevant skills and experience for the role.

Questions

If you have any questions about the role, or would like an informal discussion, please contact Danny MacMillan by email at [email protected]

Line Manager

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