Purpose of the role
We're looking for Customer Service Representatives to join a global organisation’s Contact Centre team in Bristol. You'll be the first point of contact for shareholders, handling inbound customer calls and delivering exceptional customer service while resolving a range of account-related queries. This is a fast-paced, customer-focused role where you'll build your knowledge over time, handling increasingly complex enquiries while ensuring every customer receives an accurate, professional and empathetic service.
What you’ll do
- Handle inbound customer calls, providing a professional and friendly service.
- Support customers with shareholder enquiries, including share valuations, account information and selling shares.
- Assist customers with account access and general account management queries.
- Handle sensitive conversations, including bereavement-related enquiries, with empathy and professionalism.
- Accurately update customer records and complete account transactions.
- Investigate customer queries using internal systems and provide clear, accurate information.
- Work towards quality, productivity and customer service targets.
- Develop your knowledge through training and gradually take ownership of more complex customer enquiries.
The Skills you'll need
- Previous customer service experience, ideally within an inbound contact centre environment.
- Excellent communication and listening skills with the ability to explain information clearly.
- Strong customer focus with a genuine passion for delivering outstanding service.
- Ability to remain calm and empathetic when handling sensitive or challenging conversations.
- Good attention to detail and accuracy when processing customer information.
- Comfortable working in a fast-paced, target-driven environment.
- Confident using multiple computer systems while speaking with customers.
- Financial services experience is desirable but not essential.
Next steps
This client will only accept workers operating via a PAYE engagement model.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
Job Reference: AMSCWS01184
