Position : Supervisor (Reservations Out of hours)
Location : Fully Remote
Effective date : August 2026
Salary : [GBP 29,000 – 34,000]
Working hours : 4 days on and 3 days off (16:00pm – 00:00am (2 days) / 19:00pm – 7:00am (2 days)
Reporting to : Manager Reservations
About Us:
At DiamondAir, we’re all about high-flying service, excellence, and teamwork. We’re looking for a passionate and proactive Internal Team Leader to join our dynamic crew. If you thrive in a fast-paced environment, enjoy leading teams, and love the aviation industry, we want to hear from you!
What You’ll Do:
· Lead and inspire a team of [Out of Hours Reservations Agents] to hit targets and achieve goals.
· Foster a positive and collaborative work culture where all feels valued.
· Provide coaching and development opportunities to your team members.
· Stay on top of team performance, ensuring productivity, efficiency and work/life balances are met.
· Work closely with peers to streamline processes and improve internal workflows.
· Be a go-to person for problem-solving and team support.
What We’re Looking For:
· Proven leadership experience (team lead, supervisor, etc.).
· Strong communication and people skills.
· Excellent organisational and multitasking abilities.
· A solution-oriented mindset with a positive attitude.
· Previous experience in [aviation, logistics, hospitality] is a distinct plus!
· Ability to stay calm and focused under pressure.
Why DiamondAir?
· Competitive salary and benefits package.
· A supportive, tight-knit team that values collaboration.
· Opportunities for professional development and career progression.
· A chance to be part of an industry that’s constantly evolving.
· If you're ready to step into a leadership role with a forward-thinking company, DiamondAir might be the fit for you.
Prequalifying questions:
Leadership and Team Management
Can you tell us about a time when you led a team to achieve a challenging goal? What approach did you take to motivate and guide the team?
Experience & Industry Knowledge
Have you ever been responsible for coordinating teams across multiple shifts? How do you ensure consistency and smooth operations?
Problem-Solving and Decision-Making
Tell us about a time you had to make a tough decision with limited information. How did you approach it, and what was the outcome?
Communication & Collaboration
How do you ensure that there is clear and effective communication between you and your team, especially in high-pressure situations?
Company Culture and Values
How do you approach fostering a positive work environment where your team can thrive and maintain high morale?
Situational & Behavioural
How would you handle a situation where a team member is consistently underperforming despite your coaching and feedback?
Job Type: Full-time
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- 1. Leadership and Team Management: Describe a time you led a team to achieve a difficult goal. How did you motivate and guide them?
2. Experience & Industry Knowledge: Have you managed teams across multiple shifts? How did you maintain consistency and smooth operations?
3. Problem-Solving and Decision-Making: Share a time you made a difficult decision with limited information. How did you handle it, and what was the result?
4. Communication & Collaboration: How do you ensure that there is clear and effective communication between you and your team, especially in high-pressure situations?
5. Company Culture and Values: How do you approach fostering a positive work environment where your team can thrive and maintain high morale?
6. Situational & Behavioural: How would you manage a team member who continues to underperform despite coaching and feedback?
Work Location: Hybrid remote in Greater London TW6 2TA
