Join a collaborative team at TransPerfect, where innovation meets client success. As a Junior TechOps Consultant, you’ll play a vital role in supporting the delivery of our flagship technology solutions to enterprise clients. Working alongside seasoned professionals, you’ll gain hands-on experience with web technologies, client integrations, and product support—making this an excellent opportunity to develop your skills in a global technology environment.
Responsibilities
-
Monitor client activity across TransPerfect’s technology platforms; troubleshoot issues, respond to client queries, and escalate to engineering teams when needed.
-
Assist the sales team in early-stage client engagements by gathering technical requirements and identifying potential solutions.
-
Join client meetings and contribute to documenting technical needs and integration plans.
-
Support the deployment of client solutions, including Single Sign-On (SSO) setups and web-based tool integrations.
-
Maintain and update internal and external documentation on product features and client configurations.
-
Participate in product demonstrations and training sessions on TransPerfect’s tools and technologies.
-
Collaborate cross-functionally with Product, Development, and Production teams to ensure accurate delivery of client requirements.
-
Gather user feedback and support efforts to enhance product features and usability.
Required Skills and Experience:
-
1–2 years of relevant experience (internships, academic projects, or part-time work included).
-
Hands-on experience via internships or coursework in software, IT support, or client services.
-
Passion for technology, problem-solving, and working with clients.
-
Basic understanding of web technologies and systems integration.
-
Proficient in Microsoft Office and comfortable navigating different operating systems.
-
Strong verbal and written communication skills.
-
Ability to manage multiple tasks and thrive in a dynamic environment.
-
Well-organized, reliable, and eager to learn.
-
Bachelor’s degree (or final year of study) in a relevant field.
Preferred Qualifications:
-
Familiarity with SaaS tools, APIs, SSO, or software configuration.
-
Experience or interest in localization or global software solutions.
-
Comfortable working across time zones and in diverse teams.
-
Detail-oriented, proactive, and able to work independently when needed.
