Quality Assurance Officer | 10880 | permanent contract | 37 hours per week | £43,822 to £48,227 per annum | Grade K | Norwich - hybrid
Join our Quality Assurance Team and help shape how Adult Social Services learns, improves and celebrates great practice. This is a role for someone who is curious, reflective and confident in using evidence, relationships and constructive challenge to support meaningful improvement
We believe Quality Improvement and Assurance is about more than identifying what needs to improve. It's about helping teams shine a light on excellent practice, understanding what makes it effective, and supporting sustainable improvement where development is needed. That's why we're looking for a Quality Assurance Officer to join our growing team.
This isn't an inspection role.
It's a role for someone who is naturally curious, values relationships and knows how to use evidence, reflection and professional challenge to help others grow.
As a Quality Assurance Officer, you'll work alongside practitioners, managers and services across Adult Social Services. You'll review practice, undertake Performance and Quality Reviews (PQRs), lead deep dives, identify themes and trends and support teams to translate learning into meaningful improvements. You'll be a trusted critical friend, providing challenge when needed whilst building the relationships that make positive change possible.
We are looking for someone who:
- Is passionate about high-quality social care and occupational therapy practice
- Can analyse complex information and see the bigger picture
- Has the confidence to offer constructive challenge whilst maintaining positive working relationships
- Enjoys learning, reflection and professional curiosity
- Can write clear, evidence-based reports that influence positive change
- Wants to make a difference beyond a single team or service
Believes improvement happens through collaboration and trust rather than blame
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Why join our team?
Our Quality Assurance Team is helping to shape a culture where learning comes before judgement, strengths are recognised alongside areas for development, and people feel safe to reflect on practice openly. We are committed to high standards, but equally committed to kindness, fairness and professional respect.
You'll be joining a supportive team that values curiosity, openness and continuous learning, where your expertise will influence practice at both an operational and strategic level.
If that sounds like the kind of quality assurance you believe in, we'd love to hear from you.
For an informal discussion regarding this vacancy please contact Tom Cudden on 01603 306522.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
You can find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 05 August 2026
All other applicants closing date: 12 August 2026
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
