Workshop Operations & Courtyard Showroom Assistant
Location: Pots & Pithoi, The Barns, Turners Hill, West Sussex
Hours: Sunday to Thursday, 8:30am–5:00pm
Salary: £27,000–£30,000 per year
Job Type: Full-time
About Pots & Pithoi
Pots & Pithoi is a family-owned business established in 1985, specialising in handmade Cretan terracotta pots, planters, water features, garden pieces and carefully selected artisan finds.
Based at The Barns in Turners Hill, West Sussex, we welcome customers to our picturesque courtyard, shop and café, offering friendly and knowledgeable advice and a high level of customer service. Our pots are hand thrown by skilled artisans in Crete using traditional methods, with each piece having its own natural character.
We are now looking for a practical, reliable and customer-focused Workshop and Courtyard Operations Assistant & Delivery Driver to join our friendly team.
The Role
This is a varied, hands-on role suited to someone who enjoys working outdoors, takes pride in presentation, and is confident dealing with customers. You will support day-to-day yard operations, help prepare orders, assist customers in the courtyard, and carry out deliveries when required.
The role will involve manual handling, careful product preparation, customer service, and practical workshop-style tasks, including helping to create bespoke water features and water butts from our terracotta pots. Full training will be provided.
You will also have the opportunity to support the business at key seasonal events, including prestigious garden shows such as the RHS Chelsea Flower Show. This may involve helping with stand preparation, loading and unloading, product presentation, customer service, and representing Pots & Pithoi to both retail and trade customers.
Key Responsibilities
Customer Service & Sales Support
- Welcome and assist customers in the courtyard, offering friendly and helpful advice.
- Help customers choose pots, planters, water features and garden pieces for their homes and gardens.
- Promote our products and services in a professional, knowledgeable and approachable manner.
- Maintain the high standard of customer experience expected at The Barns.
Yard & Order Preparation
- Pick, prepare and carefully package customer orders for collection, courier, pallet and delivery services.
- Support the dispatch of orders to customers across the UK and overseas.
- Help maintain a tidy, safe and well-presented courtyard and workshop area.
- Assist with stock movement, labelling, organisation and general product presentation.
Water Features & Practical Work
- Help transform terracotta pots into bespoke water features and water butts according to customer specifications.
- Assist with drilling, sealing, fitting and preparation work once trained.
- Support the workshop and wider team with practical tasks as required.
Deliveries
- Carry out deliveries on Tuesdays, Wednesdays and Thursdays as required.
- Represent the business professionally when delivering to customers’ homes, gardens and project sites.
- Handle products carefully and ensure each delivery is completed with excellent customer service.
Events & Seasonal Support
- Assist with preparation for key events and garden shows, including the RHS Chelsea Flower Show.
- Help with loading, unloading, stand setup, product display and presentation.
- Support customer enquiries and sales during events where required.
- Represent Pots & Pithoi in a professional and approachable manner.
General Support
- Assist with general maintenance around the courtyard, shop and café where required.
- Support the wider team during busy periods, seasonal events and day-to-day operations.
About You
We are looking for someone who is physically fit, practical, reliable and personable, with a strong work ethic and a genuine appreciation for good customer service.
The ideal candidate will have:
- Experience in a customer-facing role, ideally within garden retail, delivery, landscaping, or a similar environment.
- A friendly, polite and professional manner.
- Confidence speaking with customers and offering helpful advice.
- Good practical skills and a willingness to learn.
- Manual handling experience and the ability to carry out heavy lifting safely.
- Strong attention to detail when preparing orders and handling high-value products.
- A full, clean UK driving licence.
- Delivery driving experience would be advantageous.
- The flexibility to support occasional key events and seasonal shows.
- The ability to work well as part of a small, friendly team.
Applicants must meet our vehicle insurance requirements for delivery driving.
Why Join Us?
- Join a well-established, family-owned business with over 40 years of history.
- Work in a beautiful West Sussex setting surrounded by gardens, terracotta pots and artisan products.
- Enjoy a varied role combining customer service, practical work, yard operations, events and deliveries.
- Be involved with prestigious garden events such as the RHS Chelsea Flower Show.
- Receive full training in our products, water feature preparation and delivery processes.
- Be part of a friendly, knowledgeable and supportive team.
- Competitive salary of £27,000–£30,000 per year.
How to Apply
If you enjoy working outdoors, take pride in practical work, and are passionate about delivering excellent customer service, we would love to hear from you.
Please apply with your CV and a short covering letter explaining why you would be an ideal candidate for the role.
If you would like an informal chat about the role, or have any questions before applying, please don’t hesitate to give us a call on 01342 714 793 or email [email protected].
Pay: £27,000.00-£30,000.00 per year
Work Location: In person
