Polish-Speaking First Response & Client Support Assistant
Office-Based · Eccles, Manchester · Full-time
Start every client journey on the right note
At Optimal Solicitors we combine a welcoming, people-first culture with truly first-class customer service. Every day our First Response team is the front door for new personal-injury, family-law and civil-litigation enquiries from the UK’s Polish community and beyond. If you love talking to people, thrive in a busy call-centre / reception setting and want to build your future in a modern law firm, we’d love to hear from you.
We are looking for a Polish-speaking First Response & Client Support Assistant to join our team in our Eccles office on a full-time, office-based basis.
This is a varied and flexible role. You will be speaking with clients in Polish and English, helping with new enquiries, supporting reception duties, carrying out admin tasks, entering information into our case-management system, and assisting with marketing activities such as photos, short videos and social media content.
The role
This role would suit someone who enjoys working with people, can stay calm under pressure and is happy to support different areas of the business when needed.
You don’t need formal legal training, but you must be keen to work with law in a busy call-centre / reception environment and have good communication skills.
As this is a varied role, we are also looking for someone who is happy to support wider office and marketing activities when needed, including helping with photos, short videos and social media content. You should be comfortable being involved in this type of content and confident enough to appear on camera from time to time.
Previous call-centre, customer-service, reception, admin, marketing support or legal experience is desirable, but not essential.
Fluent Polish and English are essential.
Main duties
Working as part of our First Response Team, your duties will include:
- Supporting reception and front-of-house duties
- Helping with general admin and office support tasks
- Handling incoming calls from clients and third parties in Polish and English
- Taking initial information from new enquiries accurately and professionally
- Speaking with clients in a friendly, calm and supportive manner
- Obtaining and checking contact details, accident details and other key information
- Entering client and case information into our case-management system
- Booking call-backs or transferring calls
- Supporting the marketing team with photos, short videos and social media content
- Working flexibly across different tasks within the First Response Team
- Maintaining a high standard of client care and confidentiality at all times
Skills and experience
- Fluent Polish and English language skills
- Excellent typing, communication and organisational skills
- Personable, friendly manner and genuine enjoyment of speaking with people
- Empathy and patience when speaking with clients who may be going through a difficult time
- Computer-literate with a keen eye for detail; able to work calmly as part of a team under pressure
- Availability to work a rotating shift pattern 08:00-18:00, Monday–Friday
- The ability to multitask and stay organised in a busy call-centre / reception environment
- Confidence working with phone calls, emails and client information
- A flexible approach and willingness to help where needed
- Comfortable supporting marketing activities, including photos, short videos and social media content
- Confident enough to appear on camera from time to time for business social media content
Why choose Optimal?
- Flexi hours in a supportive, friendly team
- 31 days’ leave (including bank holidays and Christmas shutdown) plus half day for your birthday off
- Option to buy 5 extra days and earn length-of-service bonuses
- TOIL, casual dress, regular socials and an inclusive culture that values every voice
- Clear internal pathways—many colleagues have progressed from First Response to paralegal and trainee roles
Ready to pair great customer care with top-class legal service? Apply today and become the voice that starts every Optimal Solicitors success story.
Offers subject to reference and Right-to-Work checks. Please tell us if you need any adjustments during recruitment.
