Front of House Team
As a Front of House Team Member, you are the face of Deli Twist.
Your role is to create a welcoming atmosphere, deliver exceptional customer service and ensure every customer leaves with a positive experience.
You will work closely with both the front-of-house and bakery teams, maintaining high standards of presentation, cleanliness and service while helping the business achieve its daily goals.
Key ResponsibilitiesCustomer Service
- Welcome every customer with a friendly and professional attitude.
- Deliver outstanding customer service at every interaction.
- Take customer orders accurately and efficiently.
- Build product knowledge to confidently recommend products.
- Resolve customer queries professionally and escalate issues when necessary.
Coffee & Food Service
- Prepare and serve coffee and hot drinks to company standards.
- Serve food and bakery products with care and attention to presentation.
- Replenish displays to keep them full, fresh and inviting.
- Ensure products are correctly labelled and presented.
Daily Operations
- Open and close the shop following company procedures.
- Process cash and card transactions accurately.
- Monitor stock levels and communicate replenishment needs.
- Support stock rotation using FIFO principles.
- Assist with deliveries and stock organisation.
Hygiene & Food Safety
- Maintain exceptional cleanliness throughout the café.
- Follow all food safety and HACCP procedures.
- Complete daily cleaning schedules.
- Ensure all equipment is clean and well maintained.
Teamwork
- Work collaboratively with bakery and kitchen staff.
- Support colleagues during busy periods.
- Maintain a positive attitude and contribute to a strong team culture.
- Be flexible and assist in other areas of the business when required.
Skills & Experience
We're looking for someone who:
- Has previous experience in hospitality, cafés or retail (preferred but not essential).
- Has excellent communication skills.
- Enjoys working with people.
- Works well under pressure.
- Is organised, reliable and punctual.
- Has a positive attitude and a willingness to learn.
- Takes pride in delivering exceptional customer service.
Performance Measures
Success in this role will be measured by:
- Delivering outstanding customer service and creating a positive experience for every customer.
- Maintaining a clean, organised and welcoming front-of-house environment throughout every shift.
- Keeping the display counter fully stocked, fresh and visually appealing at all times.
- Ensuring all products are correctly labelled, rotated and presented to Deli Twist standards.
- Preparing consistently high-quality coffee and serving food with care and attention to detail.
- Processing orders accurately and efficiently.
- Following all food safety, hygiene and HACCP procedures.
- Demonstrating reliability, punctuality and positive teamwork.
- Supporting sales through excellent product presentation and confident product knowledge.
Pay: £25,420.00-£26,277.39 per year
Work Location: In person
