Key responsibilities
Assist the CRM & Data Manager in maintaining the club’s CRM system to ensure a single
customer view, supporting effective marketing activity and GDPR compliance.
Profile supporter data to create meaningful customer segments that enhance the relevance
and impact of Club communications.
Build, schedule and distribute a range of email campaigns – including content-led (pre- and
post-match), operational and commercial messages – ensuring accurate reporting and
performance tracking.
Assist in the coordination of the email marketing calendar to deliver timely and relevant
communications, while nurturing and maintaining database health.
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General responsibilities
Compliance with Club policies
Compliance with the Club’s health and safety procedures
Compliance with the Club’s safeguarding policies
To promote and support the Club’s values;
o One Pack: Collaborate, build trust and care for each other.
o Be Brave: Be bold, honest, and embrace challenges with courage.
o Raise our Game: Seek improvement and strive for excellence in everything we do.
o Own It: Act with integrity and take full responsibility for actions and results on and
off the pitch.
o Stay Humble: Show respect, listen to others, and leave egos at the door.
To work consistently to embed equality & diversity into the Club
To undertake such other duties as may be reasonably expected
To maintain professional conduct at all times
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Equality, Diversity, and Inclusion
The post holder will demonstrate a strong commitment to equality, diversity, and inclusion,
supporting the organisation’s strategic aims to remove barriers and address inequality. You will play
an active role in promoting an inclusive, discrimination-free environment that ensures fair access to
opportunities and resources. This includes fostering a culture of dignity, respect, and belonging
where everyone is empowered to contribute, perform, and reach their full potential.
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Safeguarding Statement
We are committed to safeguarding and promoting the welfare of children, young people and adults
at risk. We expect all those associated with WWFC to share this commitment. This means that the
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