Temporary Accommodation Officer (6‑month FTC)
Salary: £38,674 + Excellent Benefits
Location: Letchworth Garden City
Travel: Across Hertfordshire and surrounding counties, approximately 50 to 70 miles per week
Contract: 6-month Fixed‑Term Contract
Essential: Full UK driving licence and car insured for business use
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
About the role
As a Temporary Accommodation Officer, you will work in partnership with local authorities and internal teams to provide temporary accommodation for people experiencing homelessness. You will manage the day‑to‑day running of the accommodation, support residents to sustain their licence conditions and work with them towards a positive move into permanent housing.
This is a varied role involving allocations, sign‑ups, rent and arrears management, property condition monitoring and resident support. You will build strong relationships with partner agencies, ensuring residents receive the right help at the right time. You will also play an important part in maintaining safe, compliant and well‑managed temporary accommodation sites.
Key responsibilities
Liaise with local authorities regarding nominations into temporary accommodation
Complete sign‑ups for new lets and explain licence conditions clearly
Work with the Income Officer to monitor weekly charges and arrears
Liaise with housing benefit teams to progress claims and verification
Work closely with residents and refer or signpost to relevant support agencies
Investigate breaches of licence or tenancy conditions and refer to the Community Safety team when required
Monitor terminations and voids, ensuring properties are turned around efficiently
Support residents to move successfully into permanent general needs housing
Work with clients referred under the Homeless Prevention Initiative
Monitor safety and security across temporary accommodation sites in line with procedures and health and safety standards
Work with caretakers and handypersons to monitor repairs, damage and servicing of appliances
Maintain accurate records and manage cases sensitively and professionally
About you
Experience and knowledge
Knowledge of supporting people experiencing homelessness and an understanding of housing issues
Knowledge of excluded licences and temporary accommodation requirements
Ability to administer arrears recovery processes and understanding of rent accounts and housing benefits
Experience dealing with residents in difficult or stressful situations
Ability to manage unacceptable behaviour and enforce licence conditions
Ability to represent SettleParadigm at external meetings
Ability to build effective working relationships with partner agencies
Good IT skills
Essential requirements
Full UK driving licence and access to a car insured for business use
Ability to communicate clearly and sensitively with a wide range of residents
Ability to manage challenging behaviour professionally
Ability to work independently across multiple sites
Clean Criminal Records Bureau check
Preferred requirements
Passion for supporting people experiencing homelessness and helping them move forward
Interest in developing within housing or resident support roles
Experience working with homelessness services or temporary accommodation
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
Annual salary: £38,674 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
Family-friendly leave: Enhanced maternity, paternity, and adoption leave
Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
Life cover and income protection
Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Working Hours
37 hours per week
Monday - Friday
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 04/09/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
