About the Company:
carloans 365 is a fast-growing, industry-leading car finance broker based in Sale, just 10 minutes from Manchester city centre.
Our mission is simple: to empower our customers by securing the best finance deals tailored to their needs, helping them drive away in their perfect car. With rapid growth and a reputation for delivering exceptional customer service, we pride ourselves on making car finance quick, easy, and hassle-free. Join us at carloans 365, where customer satisfaction drives our success.
Enough about us, what’s the role?
As part of our continued growth, we are looking for a detail-oriented and organised Customer Service Representative to join our team.
You’ll be the first point of contact for our customers, managing a high volume of inbound calls and ensuring each enquiry is handled efficiently and accurately. Your role will involve quickly understanding customer needs, directing them to the right department, or arranging a timely call-back from the appropriate specialist.
This position is key to ensuring a smooth customer journey – it requires strong attention to detail, excellent organisational skills, and the ability to remain calm and professional in a busy environment.
Responsibilities:
- Handle a high volume of inbound calls promptly and professionally
- Accurately assess customer needs and direct them to the appropriate team
- Arrange timely call-backs and follow-up actions
- Keep clear, organised records of customer interactions and next steps
- Maintain call logs and performance metrics
- Collaborate with colleagues to improve call routing and response times
- Adhere to FCA guidelines and internal service standards
- Identify trends and provide feedback to help improve customer experience
What we’re looking for:
- Previous experience in a customer service or call-handling role
- Excellent verbal communication and active listening skills
- Strong organisational skills with an eye for detail
- Confidence in using CRM or telephony software
- Calm, professional approach under pressure
- Ability to prioritise tasks and manage time efficiently
- Basic understanding of car finance products is a plus
Details:
- Annual salary of £27,500 (£30,000 after passing probation)
- Working pattern: 09:00 – 18:00, 5 days per week, Monday – Saturday (you will receive a rota’d weekday off should you work a Saturday)
- 28 days holiday (bank holidays are not automatically booked off and are granted on a first come first served basis) + 1 additional day off for your birthday
Benefits:
- Exceptional coaching and support to ensure you're learning, developing, and progressing from day one
- A fast-growing business with great career progression opportunities
- Additional leave (Birthday off)
- Company events and regular social activities
- Employee Assistance Programme
- Discounted or free food
- Generous spot prizes and incentives
- Great career progression opportunities
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you are excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
Due to high application volume, only shortlisted candidates will be contacted.
Job Types: Full-time, Permanent
Pay: £27,500.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
Ability to commute/relocate:
- Sale M33 7RR: reliably commute or plan to relocate before starting work (required)
Experience:
- telephone customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
