Position: Clinic Concierge & Patient Experience Administrator
Location: Thames Dental & Skin, Thames Ditton
Type: Full time
The Role
Thames Dental & Skin is a growing, high-quality dental and medical aesthetics clinic based in the beautiful Surrey area. We are building a premium, patient centred business with ambitious plans for growth, and we are now looking for an exceptional Clinic Concierge & Patient Experience Administrator to be at the heart of that journey.
This role goes far beyond a traditional front desk position. You will be the face, voice and first impression of the clinic, playing a pivotal role in patient experience, patient retention and clinic growth. You will combine outstanding customer service with commercial awareness, strong administration skills and a genuine interest in dental and aesthetic treatments.
We are looking for someone confident, organised and proactive a true “can do” individual who takes ownership, follows things through and understands that every patient interaction matters.
Key Responsibilities
Patient Experience & Concierge Service
- Deliver a warm, professional and highly personalised welcome to every patient, in person, by phone and online
- Act as a trusted first point of contact, building rapport and long-term relationships with patients
- Ensure every interaction reflects a premium, caring and professional brand experience
Patient Enquiries, Sales & Follow Up
- Confidently handle new patient enquiries across phone, email and social platforms
- Be knowledgeable about treatments, pricing and patient journeys, guiding patients to the most appropriate options
- Proactively follow up enquiries and existing patients to convert interest into booked appointments
- Identify opportunities to cross sell and upsell treatments in a natural, ethical and patient focused way
Clinic Administration & Organisation
- Manage appointment scheduling efficiently, optimising diaries and minimising gaps
- Maintain accurate patient records and ensure excellent data hygiene
- Process payments, manage correspondence and support smooth clinic operations
- Liaise closely with clinicians and management to ensure seamless patient journeys
Marketing & Social Media Support
- Support day to day social media activity, including responding to messages and enquiries
- Capture content ideas and insights from the clinic floor that support marketing and growth
- Act as a brand ambassador online and offline
Growth Mindset & Team Contribution
- Take pride in being part of a growing organisation and contribute ideas to improve systems, service and patient experience
- Be flexible and hands on, understanding that building a great clinic sometimes means rolling your sleeves up
- Work collaboratively with the wider team to support business goals
About You
Experience
- Proven experience in a front of house, concierge or customer facing role
- Experience within healthcare, dental, aesthetics or luxury service environments is highly desirable
- Comfortable discussing treatments, services and pricing with confidence
Skills & Attributes
- Highly organised with excellent attention to detail
- Naturally confident communicator with strong sales and follow up instincts
- Calm, professional and polished, even in busy environments
- Proactive, reliable and takes ownership rather than waiting to be asked
- Comfortable using booking systems, patient management software and social platforms
Personal Qualities
- Warm, personable and genuinely interested in people
- Commercially aware and understands the link between patient experience and business success
- Adaptable and resilient in a growing, evolving clinic environment
- Looking for more than “just a job” excited to grow with the business
Why Join Thames Dental & Skin?
This is a rare opportunity to step into a key, influential role within a clinic that is building something special. You will be trusted, valued and given the opportunity to grow as the business grows. For the right person, this role offers progression, responsibility and the chance to be part of a high-quality medical aesthetics journey from the inside.
If you thrive in a fast paced, patient focused environment and love the idea of being integral to a growing clinic’s success, we would love to hear from you.
Salary-: £14.50-15.50 per hour with additional perks
Job Type: Full-time
Pay: £14.50-£15.50 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
