Join an Award-Winning Hotel & Restaurant Team
Penally Abbey is one of the UK's most celebrated boutique hotels, renowned for exceptional hospitality, outstanding food and a warm, relaxed atmosphere that keeps guests returning year after year.
Our restaurant, Rhosyn, holds 2 AA Rosettes and is proudly included in the Michelin Guide 2025. As a hotel, we are honoured to hold 3 AA Red Stars, recognising us as one of the finest places to stay in the UK.
Recent accolades include:
- Highest New Entry (No. 17) in the UK's Top 50 Boutique Hotels, November 2025
- Good Hotel Guide César Award - Hotel of the Year Wales 2023/24 and 2024/25
- Good Hotel Guide Editor's Choice - Best Romantic Hotel in the UK 2023/24
- The Times - Most Romantic Hotel in Wales 2023/24
- AA Best Hotel in Wales 2023/24
- AA Award for Notable Wine List 2025/26
- Listed in The Daily Telegraph's Best 250 Hotels in the UK 2026
At Rhosyn, our style of service is laid-back, welcoming and knowledgeable. We take what we do seriously, but never ourselves. Guests travel from across the country to dine with us, and we're looking for someone who shares our passion for genuine hospitality to lead our restaurant into its next chapter.
About the Role
This is an exciting opportunity for an experienced hospitality professional who loves creating memorable guest experiences.
At Penally Abbey, this isn't about rushing through hundreds of covers or managing a high-volume operation. Instead, it's about quality, attention to detail and ensuring every guest feels genuinely looked after.
The ideal candidate would be extremely organised, personable and efficient.
This role is focused around providing a fantastic and friendly first impression to our guests and is all about providing great customer service. A successful candidate would need to love interacting, meeting and talking to new people and be a brilliant communicator.
This role requires great communication not just with the customer, but with the other teams within the hotel, from housekeeping to the kitchen team.
Requirements:
- min 1-year experience working on reception in a hotel (or a similar customer-facing role)
- Strong computer skills
- Highly organised
- Has a positive, friendly can do attitude
- Very personable
- A great team player who enjoys working with others
- Good telephone manner
- Happy and eager to support the rest of the team at Penally Abbey
- Ready and willing to learn
- Strong writing and English skills.
Desirable:
(Training will be provided on specific systems used here at the hotel)
- Previous experience working in a boutique hotel and using booking systems.
- Knowledge & experience using ResDiary
The details
- Four daytime shifts. Rotations will include weekends on times
- 8am - 5pm
- 28 days holiday
- Please note: There is no accommodation provision at the premises.
What we can offer:
Delicious coffee, beautiful views, competitive pay, organised, scheduled rotas, good training and a friendly, family atmosphere.
All of our staff also receive discounts on both hotel stays and at Rhosyn Restaurant.
If this role sounds like something you think you'd be great for, please do get in touch - we'd love to hear from you!
TO APPLY: Please send us a covering email to tell us why you'd like to work at Penally Abbey and why you think you'd be good for the role. Please attach an up to date CV.
About us
We are on a mission to deliver the best, friendliest style of hospitality with a strong focus on a warm Welsh welcome. The only way we do this is by hiring fantastic people who make our family that little bit bigger.
We're a family run hotel which means our team is an extended part of the Boissevain family. We have a big heart and are constantly learning and developing together.
Our philosophy is simple; a fun, friendly and engaging working environment for our staff rubs seamlessly off on our guests.
Pay: From £12.75 per hour
Ability to commute/relocate:
- Tenby, Pembrokeshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
