Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines. Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivaled choice, exceptional quality and value for money.
We continue to go from strength to strength and are now in a position to recruit a highly motivated and dedicated Travel Specialist to join the team based in our Ipswich Office.
At Fred. Holidays, we don't just book holidays. We create tailor-made journeys, once-in-a-lifetime adventures and unforgettable moments across Europe and the world. As one of the UK's leading tour operators, we specialise in rail holidays, independent touring, river cruising, ocean cruising and tailor-made travel experiences. Every day is different, every holiday is unique, and every booking helps create memories that last a lifetime.
We are looking for an enthusiastic, customer-focused and driven individual to join our growing Reservations Team. Whether assisting a customer with a luxury rail journey through Switzerland, designing a bespoke European touring holiday or arranging a bucket-list river cruise, you will play a key role in turning travel aspirations into reality.
This is an exciting opportunity to work across a diverse range of specialist travel products, including:
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European Rail Holidays
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Tailor-Made Touring Experiences
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River Cruises
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Ocean Cruises
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Worldwide Holiday Collections
You will manage both pre-designed holiday packages and bespoke itineraries, combining excellent customer service with sales expertise, attention to detail and a passion for travel. Every enquiry is different, making this a varied and rewarding role.
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Manage customer and travel agent enquiries via telephone and email.
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Create and sell tailor-made holiday itineraries.
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Book rail, touring, cruise and land-based travel arrangements.
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Deliver exceptional customer service throughout the booking journey.
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Follow up quotations and enquiries to maximise sales conversions.
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Build strong relationships with travel agent partners and suppliers.
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Process booking confirmations, amendments and travel documentation.
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Work collaboratively with Product, Travel Partnerships and Customer Specialist teams.
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Recommend holidays that suit customers' interests, budgets and travel aspirations.
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Support customers from their initial enquiry through to booking confirmation.
We are looking for individuals who are:
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Passionate about travel and creating memorable experiences.
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Customer-focused with a consultative sales approach.
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Highly organised with excellent attention to detail.
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Confident communicators, both verbally and in writing.
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Positive, proactive and solution-oriented.
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Comfortable working in a fast-paced environment.
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Motivated to deliver exceptional service and achieve excellent results.
Previous experience within the travel industry is advantageous; however, we are equally interested in candidates who demonstrate enthusiasm, a willingness to learn and a genuine passion for delivering outstanding customer experiences.
When you join our team, you can expect:
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A supportive and collaborative working environment.
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Opportunities for learning, development and career progression.
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Fully funded educational trips.
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The chance to work with a wide range of inspiring travel products.
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A culture that values innovation, teamwork and customer excellence.
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The opportunity to help customers create unforgettable travel experiences around the world.
Our values are:
Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
