BDP Heating and plumbing limited have an exciting opportunity for Schedule Administrator to join our operations team based in Kirkby.
Schedule Administrator is responsible for planning the work for Gas Engineers across our coverage area including scheduling gas servicing and repair works using our scheduling system. The ideal candidate would have previous experience within scheduling work and talking to a range of customers. If you are a highly motivated and organised individual who thrives in a busy environment, this could be the role for you.
The role is office based, Working Monday to Friday 9-5 with opportunities to work overtime at weekends
The role of will include:
- Monitoring Engineer diaries to ensure efficiencies are gained and best routes for Operatives are taken
- Raising follow on repairs and allocating work
- Working from generic mailboxes and actioning emails
- Handling calls from Operatives, internal and external customers relating to gas works
- Actioning and booking emergency and urgent repairs in line with BDP Heating and Plumbing Limited policy and procedures
- Scheduling gas servicing and repair works, using our in house systems
- Communicating with customers in a timely manner concerning general queries
Skills and experiences:
- Some experience within a similar role within Customer Service or Business Administration is essential
- Experience of using multiple systems and processes to effectively schedule a field workforce
- Proven experience of working to deadlines and prioritising workloads in a fast paced environment
- Excellent communication skills, interpersonal and customer care skills
About us
BDP Heating and Plumbing Limited conduct Gas repairs and maintenance services for an extensive portfolio we aim to achieve outstanding results for our customers working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Closing Date for this position: 30th June 2023
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Building Equality and Diversity
BDP Heating and Plumbing Limited encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
salary dependent on experience
**All our positons are managed by our in house recruitment team so please no agency’s **
Benefits:
Flexible language requirement:
Education:
- A-Level or equivalent (preferred)
Experience:
- Administration : 2 years (preferred)
Work Location: In person
