An exciting opportunity has arisen to join the University of Winchester’s Campus Housing team in a Housing Adviser role. Our friendly, helpful Student Housing Services Team delivers an inclusive housing service to all students attending the University together with information and signposting to staff and visitors. The Team provides an efficient and timely service offering a wealth of in-depth advice, information and experience to students to enable them to make the choices most suitable to their housing needs and to make the most of their time in residences. We also aim to develop the life skills students will need to negotiate the housing market in the future as young professionals.
Your daily work will involve assisting the Housing Manager (On Campus) with the management of university residences, as well as dealing with the pastoral care and discipline of students living on campus. You will be a first point of contact for student residents and will liaise with other teams in the University, such as Security, Campus Management, Maintenance and Student Support & Success. You will support the Allocations Officer in ensuring students’ accommodation requests are attended to correctly and efficiently. You will be part of the team based in the University Housing Office, dealing with general enquiries and providing an advisory service to students and other customers about both on and off campus accommodation.
As our ideal candidate you will need excellent customer service and IT experience, excellent verbal and written communication skills and a logical, common-sense and practical approach to problem solving and dealing with customers. You will be a team player, able to perform at your best in a busy and sometimes pressurised environment and able to act with sensitivity and with discretion. Some knowledge of higher education would be advantageous.
As a University group we believe our offer is compelling. This includes:
- Beautiful campus and working environment
- Hybrid working possibilities for many roles
- Broad range of benefits and discount schemes
- Learning and Development opportunities
- Health and wellbeing provision, including on site gym
- Competitive salary framework, including annual increments
- Defined contribution pension scheme
- Generous holiday entitlements
Employer
- Internal applicants: your employer will remain unchanged
- External applications: University of Winchester Services Ltd
Interview Date: 8 September 2026
To educate, to advance knowledge and to serve the common good.
