As our Spa & Guest Experience Coordinator, you'll be one of the first points of contact for our clients and an important part of the day-to-day running of both Brow Envy and Spa Time.
This is a varied role that combines front-of-house customer service with practical support duties to help ensure the salon and spa operate smoothly and maintain exceptional standards.
Your responsibilities will include:
- Welcoming clients and creating a warm, professional first impression
- Managing appointments, bookings, cancellations and waiting lists
- Answering telephone, email and social media enquiries
- Processing payments, gift vouchers and memberships
- Recommending treatments, retail products and packages where appropriate
- Serving refreshments and ensuring guests are comfortable throughout their visit
- Supporting therapists with treatment room preparation and turnaround between clients
- Carrying out patch tests following training and company procedures
- Monitoring stock levels and reporting replenishment requirements
- Managing salon and spa laundry, including organising and putting away returned items
- Maintaining the cleanliness and presentation of reception, client and staff areas
- Assisting with daily kitchen duties, including dishes and general tidiness
- Supporting the cleanliness and presentation of spa facilities, including relaxation areas, showers and guest amenities
- Assisting with promotions, administration and general operational tasks as required
Who We're Looking For
We're looking for someone who is positive, reliable and enjoys being part of a team.
Essential:
- Previous experience in customer service, hospitality, retail, salon or spa environments
- Excellent communication and organisational skills
- Friendly, professional and confident manner
- Strong attention to detail
- Ability to multitask and remain calm in a busy environment
- Willingness to be hands-on and support different areas of the business as needed
Desirable:
- Previous salon or spa reception experience
- Beauty, wellness or hospitality industry knowledge
- Retail sales experience
Full training will be provided.
What Success Looks Like
The ideal candidate will enjoy creating great client experiences while also taking pride in the behind-the-scenes tasks that help a salon and spa run smoothly. This role would suit someone who is organised, proactive and happy to contribute wherever needed to support both clients and colleagues.
About us .
Brow Envy is an established, multi award-winning beauty clinic based in Plymouth. As we celebrate 12 successful years in business, we're continuing to grow and are looking ahead to the opening of our new luxury spa, Spa Time, later this year.
We're now looking for a Spa & Guest Experience Coordinator to join our team and play a key role in delivering exceptional service to our clients. This is a varied, hands-on position that combines reception duties, client care, operational support and helping to maintain the high standards our guests expect.
If you enjoy working with people, take pride in delivering excellent service and thrive in a busy environment where no two days are the same, we'd love to hear from you.
Why Join Us?
- Full-time permanent position (36 hours per week)
- £13.00–£14.00 per hour depending on experience
- Company pension
- Staff discounts on treatments and retail products
- Ongoing training and development
- Opportunity to be part of an exciting new spa launch
- Supportive and professional team environment
- Established business with a loyal and growing client base
Ready to Apply?
If you're looking for a varied and rewarding role within a growing salon and spa business and enjoy delivering exceptional customer service, we'd love to hear from you.
Job Type: Full-time, Permanent
Work Location: In person
Pay: £13.00-£14.00 per hour
Experience:
- Customer facing service: 1 year (required)
- coordinating : 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
