Join Wrexham AFC - because history doesn’t write itself
The Role
The Head of Hospitality, Catering & Events will be responsible for the operational leadership and day-to-day management of all hospitality, catering and events activities across Wrexham AFC. The role will lead the delivery of outstanding matchday hospitality, public catering operations and non-matchday events, ensuring consistently high standards of customer experience, operational excellence and commercial performance.
Working closely with the Head of Stadium Experience & Fan Engagement and colleagues across the Club, the postholder will support the continued growth of hospitality, catering and events services in line with the Club's ambitions.
What you'll be doing:
People Leadership & Development
- Provide inspirational leadership across the Hospitality, Catering & Events function, promoting a culture of accountability, teamwork, continuous improvement and customer excellence.
- Lead and support recruitment activities across the department, ensuring the attraction and retention of high-quality talent
Hospitality & Catering Operations
- Lead the delivery of all matchday hospitality operations and support the development and delivery of hospitality offerings that meet customer expectations and commercial objectives.
- Work collaboratively with Commercial and Marketing teams to support hospitality sales initiatives and customer retention.
- Champion exceptional service standards throughout all hospitality, catering and events operations.
- Oversee food production, service delivery, menu development and operational planning.
- Support catering provision for players, staff, Academy, Women's teams and Club events where applicable.
- Lead the development and delivery of a year-round non-matchday events programme.
- Maximise venue utilisation and revenue opportunities across all Club facilities.
- Oversee hospitality and catering provision across all Club locations
Commercial Performance
- Manage departmental budgets in line with agreed financial targets.
- Work closely with Finance and Commercial teams to optimise profitability and commercial returns.
Compliance, Governance & Supplier & Contract Management
- Ensure compliance with all relevant legislation, regulations and Club policies.
- Build strong partnerships with suppliers and service providers and monitor supplier performance through agreed service standards and KPIs.
- Support the Club's sustainability objectives through responsible procurement and operational practices.
Experience & Qualifications
Essential:
- Significant senior leadership experience within hospitality, catering, events, stadia, leisure or venue management.
- Proven experience managing large operational teams.
- Demonstrable success delivering commercial growth and revenue targets.
- Strong budget management and financial planning experience.
- Experience leading multi-site operations.
- Strong stakeholder management skills.
- Personal Licence Holder or willingness to obtain.
- Food Safety and Health & Safety knowledge appropriate to the role.
Desirable:
- Degree or professional qualification in Hospitality, Events, Business Management or related discipline.
- IOSH Managing Safely or equivalent.
- Experience within professional sport, football, entertainment venues or major events.
- Experience preparing organisations for significant growth and operational transformation.
What we are looking for
The successful candidate will demonstrate:
- Exceptional leadership capability and strong people management and coaching skills.
- Excellent communication and influencing ability.
- Customer-centric mindset and high levels of resilience and adaptability.
- Strong organisational and planning skills.
- Ability to thrive in a fast-paced, high-growth environment.
- Commitment to excellence and continuous improvement.
Why Work for Us
If you are looking for an organisation committed to building a strong, inclusive, high performing workplace where every individual is valued, supported and empowered to grow with fantastic benefits which include:
- Health Cash Plan
- EAP
- Enhanced holidays and long service days and Enhanced pension
- Death in service
- Enhanced sick leave
- Health and wellbeing time off
- Volunteering day and salary sacrifice benefits and retail discounts
