Customer Service & Sales Agent
Location: Sheffield City Centre (Office-Based)
OTE: £26,250 + Performance Bonus
Hours: Monday – Sunday: 9:00am – 8:00pm (rota basis)
Ready to turn great conversations into great customer experiences?
We’re expanding our customer service team and looking for professional, confident, motivated and experienced Service Agents with a proven track record of outstanding performance working in a customer service environment.
Based in our Sheffield City Centre contact centre, you’ll represent a portfolio of exciting health, wellness and lifestyle brands operating across the UK and US markets,
This isn’t about reading from scripts. It’s about building real conversations, understanding customers needs, offering solutions and delivering and unforgettable service..
This is not an entry level role, we are looking for experienced, energetic and personable people, who thrive in a fast-paced, target-driven environment, this role is perfect for anybody looking for their next step in their sales & service career.
What You’ll Be Doing
- Customer Interaction: Handle incoming and outbound calls, respond to emails and live chats to assist customers with their inquiries, concerns, requests and sales processing.
- Issue Resolution: Effectively troubleshoot and resolve customer issues, complaints, and escalations with a focus on first-contact resolution.
- Product Knowledge: Develop a comprehensive understanding of our products and services to provide accurate and helpful information to customers.
- Problem-Solving: Demonstrate strong problem-solving skills by actively listening to customers, identifying their needs, and finding appropriate solutions.
- Customer Retention: Strive to build and maintain strong customer relationships by providing personalised and empathetic support, fostering customer loyalty, and addressing their concerns.
- Above and Beyond: Go the extra mile to exceed customer expectations by providing exceptional service, anticipating needs, and proactively offering assistance or recommendations.
- Documentation and Reporting: Accurately record customer interactions, issues, and resolutions in the customer relationship management (CRM) system, ensuring comprehensive documentation for future reference.
- Collaboration: Collaborate with cross-functional teams such as Sales, Operations, and Technical Support to ensure a seamless customer experience and resolve complex customer issues.
- Continuous Improvement: Actively participate in training sessions and workshops to enhance product knowledge, customer service skills, and stay updated with company policies and industry trends.
What We’re Looking For
- Minimum 2+ years of customer service within a contact centre environment.
- Experience working with health, wellness or lifestyle products would be advantageous.
- Proven experience of hitting and exceeding challenging targets.
- Strong communication and relationship-building skills
- The ability to deliver a high quality service
- Effective complaint handling skills and being able to de-escalate any situations.
- Fluent, professional spoken English
- A resilient, motivated attitude
- Good CRM and computer skills for managing customer requests.
What You’ll Get
- A basic salary of £26,250 per annum
- Performance bonus
- 37.5 hours per week
- You will be working on a rotational shift pattern between the hours of 9:00am & 8:00pm - Monday to Sunday (1 in 3 weekends)
- Overtime opportunities paid at enhanced rates
- Perks & Benefits
- 31 days holiday (including bank holidays)
- One free product every month
- Free fruit, snacks & beverages in the office kitchen
- A supportive team culture that celebrates wins
- Ongoing coaching and development to grow your career
- Prime city centre location – just 5 minutes from major bus and train links
Why Join Us?
You’ll be joining a fast-growing business where performance is recognised, development is supported, and success is celebrated.
Unity Connect is a unique contact centre, specialising in health, wellness and lifestyle brands which have been created in-house by our parent company and gives you the opportunity to support both UK & US based customers
Apply Today!
Apply now and become part of a team where great conversations lead to great results.
Pay: £26,250.00 per year
Benefits:
- Casual dress
- Company events
- Referral programme
Work Location: In person
