Lead Quality and Performance Co-ordinator – NFU Mutual Pembrokeshire
Davies, Williams, Norman and Robins - Agents for NFU Mutual
Full Time 35 h per week
Pembrokeshire based
Salary - £27,000 - £32,000 (negotiable depending on experience and qualifications)
About NFU Mutual Pembrokeshire
NFU Mutual, a leading general insurer and financial services company, has been serving the rural community for over 100 years. Davies, Williams, Norman and Robins are appointed agents of NFU Mutual. As their local agency in Pembrokeshire with offices across the county, we deliver their award-winning service and sell their product range across our region, championing the honest, personal approach to customer service they’re famous for.
About the Role
Lead on the development, coaching and monitoring of the performance of our agency general insurance licensed team. Working with quality and performance team you will ensure that sales of NFUM products and services meet the required quality and regulatory standards, promoting best practice in order to provide excellent service to our customers. Through your coaching you help team members broaden their skillsets, sales performance and confidence. Reporting to the senior management team, you’ll be responsible for leading the QPC team to ensure that our approach is consistent and aligned to the specified standards.
About You
Will be encouraged to complete ACII if not already qualified.
Experience and Knowledge:
-
Experience of developing salespeople
-
Experience of operating within financial services and quality assurance schemes
-
Strong influencing and coaching skills
-
Ability to work effectively and operate autonomously.
-
Experience of completing audits
-
Experience of team leading
-
Experience of financial services sales and a regulatory environment
Your Responsibilities (not limited to)
-
Lead the quality and performance coordinator team, to oversee that appropriate support is provided to all general sales team members and that development needs are addressed and resolved.
Support and oversee new general insurance sales staff to ensure training, monitoring and sales support is provided to meet individual development needs, in a timely manner in order to achieve required standards of competence and sales performance.
-
Monitor, assess and coach existing general sales team members, identifying and providing feedback on issues and development opportunities, ensuring appropriate action is taken, including development, in order that the required standards for quality are met and aligned.
-
Analyse and proactively identify report and escalate common or systemic quality risks and issues, to influence and support the senior management team in making changes to ensure that the agency meets expected standards.
-
Working with senior management team to help support overall business performance, achieving annual business plan objectives.
-
Support in the delivery of one-off projects and new process and system roll outs.
-
Build and maintain team confidence in the ability compliantly perform their roles
-
Lead participation in regulatory audits and implement agreed actions for these and to meet compliance requirements.
-
Individuals who can demonstrate the drive, energy and enthusiasm required to motivate and develop people
-
A confident personality who can work well within a team environment but can also work just as well as an individual
-
Someone who shows initiative and has a “can do” attitude.
-
Strong interpersonal skills, communication skills, & relationship building abilities
-
Competent in using Microsoft office
-
Full driving license and access to your own car
-
Experience of working in financial service or a regulated environment is essential
-
5 GSCE (or equivalent) C grades or above including Maths and English
Why Join Us?
-
Opportunity to work for a respected and trusted local NFU Mutual agency.
-
Ongoing professional development and support towards industry qualifications.
-
A collaborative and supportive working environment.
-
The chance to make a real impact on team development, customer outcomes and business performance.
If you would like to discuss this role or have any questions please contact Neil Davies on 01437 762336.
To apply, please submit your CV and covering letter outlining your suitability for the role by email to [email protected].
Closing date: Monday 21st of September.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
