Related Titles:
N/A
Reports to: General Manager
Supervises: All Housekeeping / Guest Environment Attendants – AM / PM Service, Laundry, Public Space, Supervisors & Housepersons
Position Summary:
Holding more than 15 years experience within a luxury hospitality environment, with at least 10 years in a managerial role, the Director will manage all aspects of the guest environment experience across 50+ guest rooms & cottages over 26 acres. Managing a team of 10+ GE Attendants, the Director will manage the daily operations of the rooms and public spaces teams to include resourcing, procurement, inspections, recruitment and training. As a member of the executive team, and a project lead relevant to ongoing renovation, the Director will assume fiscal responsibility / budget control relevant to the management of efficiencies and proper processes and procedures to ensure consistency in the quality and organization of the CBC brand. This is a definite “hands on” role where the Director will have specific training and / or knowledge of housekeeping / laundry treatment, advanced cleaning and sanitizing protocol. The Director is a strong communicator and a proficient user of the Microsoft suite and able to effectively manage relationships at all levels of the organization.
Duties, Tasks and Responsibilities:
-
Responsible for the recruitment, training, promotion, coaching and counselling of the housekeeping team.
-
Plan and manage all work in the Housekeeping Department and distribute assignments accordingly; assign regular and special duties to house persons, room attendants, public space and laundry attendants.
-
Schedule employees and assign days off according to occupancy forecasts and labor standards; maintain a time-log record book of all employees within the department.
- Responsible for bi-weekly payroll report and gratuities in accordance with the daily sheets for room attendants.
-
Inform new employees about regulations; train and assign new employees to work with experienced employees; check the work of new employees and review the reports made by supervisors.
-
Inspect the housekeeping staff regularly to check quantity and quality of work.
-
Approve all supply requisitions.
-
Maintain the lost and found department and is responsible for all lost and found items; when possible, determine the rightful owner of and make arrangements for the return of lost items.
-
Develop effective strategies to communicate with other departments.
-
Develop departmental budget and, after approval, monitor and take corrective action as necessary to ensure that financial goals are attained.
-
Make recommendations regarding necessary capital expenditures and special maintenance and repair improvements.
-
Develop and implement linen, supply and other inventory management programs to control expenses.
-
Plan “deep cleaning” activities and schedules for club’s public and guestroom areas.
-
Participate in ongoing evaluation programs to ensure that all club areas meet cleanliness, safety and other standards.
-
Serve as an ad hoc member of appropriate club committees.
-
Plan professional development and training activities for supervisors and the team.
-
Work with other department heads for set-up of furniture and other necessary items for special events.
-
Conduct regular inspections of all club facilities to schedule requirements for special cleaning.
-
Maintain MSDS forms and conduct chemical safety training programs for department personnel.
-
Supervise compliance with outsourced cleaning contractors.
-
Interact with Purchasing Department personnel for procurement of all necessary items for department.
-
Attend department head and other staff meetings.
-
Complete other appropriate tasks or duties assigned by General Manager.
Skills/Knowledge:
-
Knowledge of cleaning supplies, equipment and techniques required.
- Ability to train and supervise workers and to communicate effectively.
- Able to administer all housekeeping services for the clubhouse, guest rooms and public and staff areas.
-
Knowledge of and ability to perform required role during emergency situations.
Education and/or Experience:
-
University Degree with at least 10-15 years progressive experience with a luxury brand
-
Club, resort or other hospitality industry housekeeping experience.
Physical Demands and Work Environment:
-
Exposure to loud noise levels and chemicals.
- Frequent lifting, bending, climbing, stooping and pulling.
- Continuous standing and walking.
DZ3EytG1kU
