Aim Escape has been operating in London for 10 years, and is looking for a new Manager to join the team. They should be motivated, enthusiastic, with a varied set of hands-on and technical skills and relevant experience, as well as being great at solving puzzles (both literally and metaphorically).
The applicant should have worked previously in a similar area, with preference for Escape rooms, and be eager to learn much more. They will be managing a team of game masters and welcoming customers, as well as fixing any problems that should arise - including DIY, customer service and team management.
Duties include:
- Team management - lead a dedicated game master team, and liase with other members of staff.
- Assisting with staff scheduling, dealing with queries, and supervising the game masters for effective daily operation.
- Customer service - answering customer calls and emails as well as dealing with queries face to face, in a polite and professional manner.
- Optimising bookings, including corporate events.Understanding and navigating our booking system
- Game Mastering - being able to comfortably greet teams and run games as a game master when needed (specific training will be provided)
- Minor maintenance - being able to, or eager to learn how to, fix minor props or be confident enough to create a suitable alternative in last-minute situations. Keen eye for detail regarding the upkeep of props and tech.Previous experience and a varied set of skills is beneficial, including basic DIY and use of power tools.
We are looking for someone:
- ideally with some minor room maintenance experience to troubleshoot any issues that should occur
- with fast response times (necessary)
- with similar previous supervisory or managerial role, within the escape room, leisure or hospitality sector (necessary)
- comfortable talking to people, as well as taking responsibility and accountability when needed (necessary)
- able to work evenings, weekends and bank holidays (necessary)
- able to begin work at 9am earliest and leave work at midnight latest (necessary)
- some experience navigating Google Drive, especially Sheets (necessary)
- computer literate (necessary)
- Team leader (necessary)
- photo and video editing experience like Adobe and Canva (preferred)
- some graphic design experience (preferred)
- social media experience (preferred)
- game master experience (preferred)
- with a sense of humour (preferred)
What we can offer:
- Potential career progression
- Flexible working hours
- Unique work environment with a fairly young team
- Smart/casual dress
- Professional skill expansion
- Creative growth
- Full-time permanent employment
- Staff bonuses & social events
- Pension scheme
We are an equal opportunity employer and consider all qualified applicants equally without regard to differences in gender, ethnicity, sexual orientation, religion, disability or other differences.
If you are interested, please send over your CV and brief cover letter (no longer than one side of A4) with any relevant experience and skills.
Salary is circa £30,000 annually, depending on experience.
Start date: Training can start immediately upon successful application and interview.
We will be in touch should we like to proceed with your application, thank you for your patience.
Pay: £30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
Ability to commute/relocate:
- London E1 8PS: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you worked in escape rooms or anywhere similar before?
Experience:
- managerial or supervisory: 1 year (required)
Work Location: In person
