Who we are:
UK Star Care Ltd is a limited liability company registered in Hounslow, UK, providing high-quality domiciliary care and supported living services. Our service model is centred on delivering responsive, person-centred care tailored to the unique needs of each individual.
We are committed to supporting older adults and individuals with care needs to live independently within their communities by offering a comprehensive range of services based on best practice standards.
Our aim is to deliver flexible, efficient, and professional care that is specifically designed to meet each client’s personal requirements. We treat every individual with dignity and respect, remaining sensitive to their preferences, abilities, and circumstances while promoting independence and enhancing quality of life.
We invest in the continuous development of our staff through appropriate training and ongoing support to ensure that all services are delivered effectively, responsively, and within agreed timeframes. We also work collaboratively with other professionals involved in each client’s care plan to ensure a coordinated approach.
At UK Star Care Ltd, we value our employees and provide them with guidance, opportunities for skill development, and recognition for their achievements. We encourage innovation and actively welcome feedback from both service users and staff to continually improve our services.
Role responsibilities:
The main duties of the role will include:
- Provide leadership to care staff within the service and ensure that all staff contribute to the efficient running of the service.
- Ensure care delivery complies with CQC regulations and company standards.
- Maintain skills at a high level, and undertake such training and development as may, from time-to-time, be required to maintain practices as up to date.
- Maintain accurate records and documentation, log incidents, complaints, and follow up actions.
- Monitor ECM system to ensure that the care service is delivered to service users at the times and for the duration specified in the relevant individual agreement(s) and contract standards.
- Ensure service users are at the heart of the care delivery and their wishes and preferences enhance their wellbeing.
- Handle last-minute shift changes and act as an emergency cover of absent staff when required.
- Be responsible for promoting and protecting the welfare of those individuals supported by the service.
- Develop effective and professional relationship with social workers, NOKs and with any other local authority.
- Work in cooperation with members of the multidisciplinary teams to maximise opportunities for service users.
- Develop and maintain a duty rota to meet the needs of the service users that the service supports.
- Audit care logs to maintain service efficiency and to meet the regulatory standards.
- On call duties.
Key skills and attributes that we are looking for are:
- Solid experience in providing care and Care Coordination.
- Smart and professional appearance.
- Excellent telephone etiquette.
- Excellent communication skills.
- Ability to work on own initiative - self-starter, able to prioritise tasks and manage time effectively.
- Good team player.
- Ability to work well under pressure.
- Excellent organisational skills.
- A commitment to equal opportunities and diversity.
- Full UK Driving license with access to own car.
Package Description
· Salary: £26,000.00-£29,000.00 per year depending on experience.
- 28 days annual leave including BH
- Workplace Pension
- Supportive working environment with ongoing learning and development opportunities.
- A friendly, agile, and flexible working culture.
Job Type: Permanent
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Hounslow TW4 6JQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
Experience:
- providing care: 3 years (required)
- Coordinating: 2 years (required)
Licence/Certification:
- Full UK Driving Licence (required)
- NVQ Level 2 Health & Social Care (required)
Work Location: In person
