Join our team for our magical Halloween and Christmas events.
We're looking for an enthusiastic, organised, and hands-on Catering Supervisor to lead our cafe huts and seasonal catering outlets during our busiest time of year. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys leading a team, and is passionate about delivering outstanding customer experiences.
Reporting to the Food & Beverage Manager, you'll oversee the day-to-day operation of our catering huts, ensuring exceptional food quality, excellent customer service, and smooth, efficient operations throughout our Halloween and Christmas events.
Key Responsibilities:
Deliver Outstanding Customer Service
- Lead by example, providing every guest with a warm, friendly, and memorable experience.
- Support and motivate the catering team to always deliver excellent service.
- Resolve customer enquiries and concerns professionally and efficiently.
- Ensure every interaction reflects the high standards and values of Audley End Enchanted Railway.
Supervise Catering Operations
- Oversee the daily running of seasonal cafe huts and catering outlets.
- Prepare, cook, and serve food and beverages to a consistently high standard.
- Ensure outlets are fully stocked, organised, and ready for service each day.
- Maintain excellent food presentation, quality, and portion control.
Food Safety, Hygiene & Compliance
- Ensure all food hygiene, health & safety, and allergen procedures are followed.
- Maintain exceptional cleanliness across all catering areas.
- Support safe working practices and assist with first aid incidents if required (training provided where appropriate).
Team Leadership
- Supervise, support, and motivate seasonal catering staff throughout each shift.
- Assist with staff training, including food safety, allergen awareness, and cleaning procedures.
- Foster a positive, supportive, and professional team environment.
Stock & Outlet Management
- Ensure cafe huts remain well-stocked, clean, and visually appealing.
- Help minimise waste and maximise efficiency throughout the season.
Operational Support
- Work closely with the Food & Beverage Manager & Assistant Manager to ensure smooth daily operations.
- Support wider site operations when required, including retail or duty management responsibilities.
- Communicate effectively with colleagues across departments to deliver a seamless guest experience.
What We're Looking For
- Previous experience supervising within catering, hospitality, or food service.
- Strong leadership and communication skills.
- A proactive, positive attitude with the ability to remain calm under pressure.
- Excellent organisational skills and attention to detail.
- Knowledge of food hygiene and allergen management (Level 2 Food Hygiene desirable).
- Flexible availability, including weekends, evenings, and bank holidays throughout the Halloween and Christmas seasons, working 40 hours per week.
What We Offer
- A fun, friendly, and supportive working environment
- Full training and ongoing support
- Staff discounts
- Employee assistance programme
If you're passionate about hospitality, enjoy leading a team, and want to help create unforgettable experiences for thousands of visitors, we'd love to hear from you.
Job Type: Fixed term contract
Contract length: 4 months
Pay: £15.00 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Saffron Walden CB11 4JB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work weekends and evenings?
Experience:
- Supervising: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
